Incident Discovery Time: 09:30am on 03/17/2011
Time of Resolution: 11:00am on 03/17/2011

Services Impacted: Wireless Network

Description of Impact
Clients at Mugar Library and other locations on campus were unable to authenticate when connecting to the BU Wireless networks.

802.1x wireless services were impacted within portions of the following buildings:

30 Bay State Road (Myles)
91 Bay State Road (Shelton)
512 Beacon Street (Danielson)
565 Commonwealth Avenue (Kenmore Classroom)
575 Commonwealth Avenue (Howard Johnsons)
619 Commonwealth Avenue (Residence Hall)
722 Commonwealth Avenue (Residence Hall)
726 Commonwealth Avenue ( Residence Hall)
728 Commonwealth Avenue (Residence Hall)
750 Commonwealth Avenue (General Classroom)
771 Commonwealth Avenue (Mugar Library)
871 Commonwealth Avenue (CGS)
888 Commonwealth Avenue (CELOP)
890 Commonwealth Avenue (Center for English Language)
928 Commonwealth Avenue (School of Hospitality)

Incident Description and Resolution
IS&T has resolved the issue and will continue to investigate for root cause analysis.

*** previous update ***

Clients at Mugar Library may connect to the BU Wireless networks, but will not be able to authenticate or access the Internet via wireless at this time.

IS&T teams are continuing to investigate the cause of the issue.

Next Update 11:30am

*** previous update ***

Incident Discovery Time: 09:30am on 03/17/2011

Services Impacted: Wireless Network

Description of Impact
Wireless network access is unavailable at Mugar Library – 771 Commonwealth Ave.

Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 10:30am