Incident Resolution Time:  1:35pm 2/13/2011

Incident Discovery Time:  10:53am 2/13/2011

Services Affected

Mugar Library Lab thin clients, access to desktops at some schools

Description of Impact

Individuals from a number of schools/departments, including Engineering and CFA, cannot currently use desktops, including Mugar Library Lab thin clients.

Resolution and Additional Information

IT staff have successfully restored services;  all desktops at the affected schools as well as Mugar Library Lab thin clients are operating normally.  The cause was determined to be an issue with the vendor hardware.

*** previous update ***

Incident Discovery Time:  10:53am 2/13/2011

Services Affected

Mugar Library Lab thin clients, access to desktops at some schools

Description of Impact

Individuals from a number of schools/departments, including Engineering and CFA, cannot currently use desktops, including Mugar Library Lab thin clients.

Current Status

IT staff continue to work on restoration of the service  and have engaged  the hardware vendor to assist with resolution.

No current ETA.

Next update no later than:  3:30pm

*** previous update ***

Current Status

IT staff continue to work on restoration of the service which has proven more involved than initially expected.  Revised ETA is to be determined.

Next update no later than:  1:30pm

*** previous update ***

Incident Discovery Time:  10:53am 2/13/2011

Description of Impact

Individuals from a number of schools, including Engineering and CFA, cannot currently use thin client stations, which includes Mugar Library Lab thin clients.

Current Status

IT Staff are currently working on the incident and expect to resolve the incident within half an hour.

Next update:  12:45