Employee-organization relationships (EORs) have been widely examined in the scholarship of internal public relations. While previous research has focused on organizational- and leadership-level factors that shape EORs, the influence of employees’ peer networks has not received much attention. Drawing from a social influence perspective, this study examines EORs as a product of normative influence within employees’ instrument and friendship networks—those networks composed of coworkers with whom employees share information or advice and those they consider friends. An egocentric online survey was conducted to examine the effects of EOR norms on employees’ EOR perceptions and how such normative influence is moderated by structural network characteristics (i.e., network size, relationship closeness, and network density). We found that employees’ EOR perceptions were highly consistent with the EORs of their instrument and friendship ties across all dimensions. Moreover, network size and relationship closeness were directly and positively associated with certain dimensions of EORs. Relationship closeness also played a moderator role for some dimensions of EOR. Our research findings suggest the importance of organizations creating a positive relationship environment and dynamics among employees.
Publication: Public Relations Review
Co-Authors: Yan Qu (University of Maryland), Katie Haejung Kim (University of Tennessee), Alvin Zhou (University of Minnesota)