Tag: Boston University School of Hospitality Administration

Letter from the Publisher – May 2024

Welcome to the Second Part of our Marketing Innovation edition of The Boston Hospitality Review. As was shared in Part I, the Q&As depicted here reflect conversations with several esteemed experts and depict varying perspectives and philosophies of innovative hospitality marketing. The featured contributors in both parts of this series stem from an exciting range […]

How Will You Experience Innovation?

A BHR Interview with Tatiana Panyukova-Adragna, Experiential Luxury Advisor, University Lecturer, and HEC Paris EMBA Candidate 2023. How do you define hospitality and how do you think the hospitality industry should be perceived?  Hospitality is a constantly evolving industry that is the marrow of society. Individually and collectively, we desire human interaction. The hospitality industry […]

Embracing an Enlightened Approach to Hospitality

A BHR Interview with Richard Coraine, Cofounder of Union Square Hospitality Group. How do you define hospitality?  Hospitality is so much more than an industry. Although many people describe it as hotels and restaurants, I believe those perceptions are rooted in the past. I think there’s an important opportunity to redefine the concept. Hospitality is […]

Using Technology to Foster Hospitality

A BHR Interview with Tim McLaughlin, Cofounder and CEO of GoTab Tune in: Distinguished podcast interview: More Fun and Less Friction  How do you define hospitality, and what role should technology play?  One of our longtime clients with the Mandarin Oriental Hotel Group defined luxury as getting what you want, when you want it, however […]

Focusing on Hospitality in Hospitals

A BHR Interview with Greg F. Burke, MD, FACP, Chief Patient Experience Officer, Geisinger Health System  What is the role of Chief Patient Experience Officer all about? The role of Chief Patient Experience Officer operates on two critical levels. First is working with clinicians, frontline staff, and all our new hires and educating them on […]

Letter from the Editor: A Defining Moment for Hospitality — November – December 2023

By Jonathan Katz, Lecturer in Branding and Marketing, Boston University School of Hospitality Administration  What does hospitality mean to you? In fact, what does the hospitality industry mean to you? Are your answers based on perceptions grounded in the past? Are they formed on the foundation of your day-to-day responsibilities? Or are they fueled by […]

Editor’s Letter — May-June 2023

By Richard A. Currie, Ph.D., Assistant Professor, Boston University School of Hospitality Analytics Prior to the Covid-19 pandemic, the U.S. hospitality industry had longstanding issues related to attracting and retaining talented workforces. Such problems included low starting wages for many hospitality workers, high rates of employee turnover, as well as difficulties marketing an education in […]

Cultivating Thriving Hospitality Teams in the Post-pandemic World

By Sarah Diehl, Founder and Principal, Empowered Hospitality People are at the center of the biggest challenges facing the hospitality industry today. In fact, over 1 million workers have exited the industry since March 2020, and hundreds of thousands of jobs remain vacant.  Front-line hospitality employees bore the brunt of pandemic restrictions, personal health risks, […]

Rebuilding #HospitalityStrong

By Quendrida Whitmore, Ed.D., Quendrida Whitmore Coaching & Consulting Hospitality is a multi-billion-dollar industry commonly identified with hotels, travel, and care sectors. Hospitality and customer service connect with aspects crossing both segments. For example, numerous companies call their customers guests, striving to provide exceptional service driving profits and revenue. Over the last few years, however, […]

Promoting Racial Inclusivity Through Gamified Systems: Perspectives for Hospitality Practitioners and Researchers

By Sean McGinley, Ph.D., Associate Professor, Dedman College of Hospitality at Florida State University, and Ravi S. Ramani, Ph.D., Assistant Professor of Organizational Behavior and Human Resource Management, Earl G. Graves School of Business and Management at Morgan State University Abstract The importance of diversity and inclusion in contemporary American society and for the hospitality […]