By Quendrida Whitmore, Ed.D., Quendrida Whitmore Coaching & Consulting Hospitality is a multi-billion-dollar industry commonly identified with hotels, travel, and care sectors. Hospitality and customer service connect with aspects crossing both segments. For example, numerous companies call their customers guests, striving to provide exceptional service driving profits and revenue. Over the last few years, however, […]
By Cindy Hale, Senior Vice President, Chief Marketing and Experience Officer, Seniorlink Few industries have been as rocked by misperception and misrepresentation as the senior living industry. Even before Covid, the senior living industry was suffering from an identity crisis. In the past and still today, the media continually clusters all types of senior living […]
By Amrik Singh, Ph.D., Associate Professor, University of Denver – Fritz Knoebel School of Hospitality Management, Daniels College of Business The COVID-19 pandemic had an unprecedented, rapid, and severe negative shock that reverberated through the global travel industry and leaving in its wake, a trail of economic destruction and uncertainty, business closures, rising unemployment, and […]
By: Chris Mumford, Founder, Cervus Leadership Consulting July 26, 1945. The British public, having gone to the polls on July 5th, awaits the delayed count of the national election. Victory in Europe has been celebrated two months previously, and the war in the Pacific is nearing its conclusion with Japan being issued an ultimatum for surrender. […]
By: Kaushik Vardharajan, Director, Real Estate Program Boston University School of Hospitality Administration It was a year ago, on March 11, 2020, when the WHO declared the COVID-19 outbreak a pandemic of global proportions, leading to lockdowns of many countries and an almost complete cessation of travel across the world. Once the scale and seriousness […]
By: John O’Neill, PhD, Pennsylvania State University Various stages of the economic cycle have been a popular discussion topic at many hotel investment conferences in recent years. These discussions have included hypothesizing by panel participants regarding what is the current phase of the cycle (sometimes likening economic growth cycles to a baseball game, and conjecturing what […]
By: Serena Lipton & Zach Bowyer, MAI, JLL Seniors housing, while still a highly niche sector, is quickly evolving to become a core investment. According to JLL Research, there are approximately 24,500 properties, comprised of 1,687,000 senior living units and 1,461,000 nursing care beds. “Seniors housing” is an umbrella term that encompasses approximately four diverse care types, including […]
By: Mark Owens, John Avanzino & Robert Webster, CBRE Hotels Introduction The Hospitality Industry has experienced many shocks, none as severe as the COVID-19 virus. This article focuses on COVID’s impact on the U.S. hospitality real estate finance market, providing insight into the state of the market pre-pandemic, lending community sentiment, lender engagement and market participation, and the COVID […]
By: Chad F. Sorensen & Gabriel Stein, CHMWarnick Prior to the onset of COVID-19, hoteliers around the world were enjoying a “Golden Age of Hospitality.” Record-breaking performance in 2019 continued a period of reliable growth, development pipelines surged globally, portfolios expanded from a proliferation of brands with minimal differentiating attributes, and investor confidence remained strong resulting in healthy […]
By: Daniel H. Lesser, MAI, LW Hospitality Advisors We live in extraordinary times as there are only a limited number of periods in America’s 245-year history which have been as transformative as 2020 (i.e., 1776, 1865, 1929, 1945, 1968, 2001). The confluence of a global pandemic, mass civil disobedience, and the transfer of power will […]