By Quendrida Whitmore, Ed.D., Quendrida Whitmore Coaching & Consulting Hospitality is a multi-billion-dollar industry commonly identified with hotels, travel, and care sectors. Hospitality and customer service connect with aspects crossing both segments. For example, numerous companies call their customers guests, striving to provide exceptional service driving profits and revenue. Over the last few years, however, […]
By John D. Murtha Doctors say that people who exercise, eat right, reduce stress, and have a balanced outlook on life stay healthy and live longer. So, could it be said that teamwork, having the right resources, maintaining a stable operation and fostering a productive culture will make a hotel healthier and more successful over […]
By Michael Oshins Roman philosopher Cicero believed self-confidence was critical to one’s success: “If you have no confidence in self, you are twice defeated in the race of life. With confidence, you have won even before you have started.” This key to success was reiterated by sports legends Vince Lombardi, “Confidence is contagious. So is […]