Tag: retention

Cultivating Thriving Hospitality Teams in the Post-pandemic World

By Sarah Diehl, Founder and Principal, Empowered Hospitality People are at the center of the biggest challenges facing the hospitality industry today. In fact, over 1 million workers have exited the industry since March 2020, and hundreds of thousands of jobs remain vacant.  Front-line hospitality employees bore the brunt of pandemic restrictions, personal health risks, […]

So What Exactly is my Job? Exploring the Outcomes of Qualitative Job Insecurity for Hospitality Workers

By Richard A. Currie, Ph.D., Assistant Professor, Boston University School of Hospitality Administration Employees in the hospitality industry experience some of the highest levels of work-related stress compared to workers in other industries. Moreover, when compared to other industries, hospitality, tourism, and related industries were especially adversely impacted by Covid-19, and, as a result, work-related […]