hospitality quotient | Boston Hospitality Review

Embracing an Enlightened Approach to Hospitality

in 2023, November - December 2023 5 comments

A BHR Interview with Richard Coraine, Cofounder of Union Square Hospitality Group. How do you define hospitality? Hospitality is so much more than an industry. Although many people describe it as hotels and restaurants, I believe those perceptions are rooted in the past. I think there’s an important opportunity to redefine the concept. Hospitality is […]

Tags: Boston Hospitality Review, Boston University School of Hospitality Administration, business approach, customer loyalty, Enlightened Hospitality, hospitality, hospitality quotient, leadership advice, Richard Coraine, Union Square Hospitality Group

Union Square Hospitality Group – Hiring criteria and changing incentives after the pandemic

in 2023, Restaurant Leadership Edition 0 comments

Union Square Hospitality Group (USHG) has been known for having a corporate culture where employees are allowed to grow and have diverse experiences not only on the operational side but also on the restaurant business creation side. We asked Patti Simpson, Chief Administrative Officer of Union Square Hospitality Group, what USHG evaluates when hiring and what […]

Tags: best place to work, corporation, criteria, family meal, growth, hiring, hospitality, hospitality quotient, hourly wages, onboarding, Patti Simpson, salary, stakeholder, talent team, Union Square Hospitality Group

Tag: hospitality quotient

Embracing an Enlightened Approach to Hospitality

Union Square Hospitality Group – Hiring criteria and changing incentives after the pandemic