This special edition of Boston Hospitality Review on Leadership arrives on the heels of our school’s marquee event, the Hospitality Leadership Summit. Untethered by the bounds of conventional hospitality categorizations, the featured speakers represented the expansiveness of Hospitality. To give you a flavor of the wide array of topics, the visionaries included Deborah Torres, the […]
By Richard A. Currie, Ph.D., Assistant Professor, Boston University School of Hospitality Analytics Prior to the Covid-19 pandemic, the U.S. hospitality industry had longstanding issues related to attracting and retaining talented workforces. Such problems included low starting wages for many hospitality workers, high rates of employee turnover, as well as difficulties marketing an education in […]
By Sarah Diehl, Founder and Principal, Empowered Hospitality People are at the center of the biggest challenges facing the hospitality industry today. In fact, over 1 million workers have exited the industry since March 2020, and hundreds of thousands of jobs remain vacant. Front-line hospitality employees bore the brunt of pandemic restrictions, personal health risks, […]
By Quendrida Whitmore, Ed.D., Quendrida Whitmore Coaching & Consulting Hospitality is a multi-billion-dollar industry commonly identified with hotels, travel, and care sectors. Hospitality and customer service connect with aspects crossing both segments. For example, numerous companies call their customers guests, striving to provide exceptional service driving profits and revenue. Over the last few years, however, […]
By Sean McGinley, Ph.D., Associate Professor, Dedman College of Hospitality at Florida State University, and Ravi S. Ramani, Ph.D., Assistant Professor of Organizational Behavior and Human Resource Management, Earl G. Graves School of Business and Management at Morgan State University Abstract The importance of diversity and inclusion in contemporary American society and for the hospitality […]
By Richard A. Currie, Ph.D., Assistant Professor, Boston University School of Hospitality Administration Employees in the hospitality industry experience some of the highest levels of work-related stress compared to workers in other industries. Moreover, when compared to other industries, hospitality, tourism, and related industries were especially adversely impacted by Covid-19, and, as a result, work-related […]