By Richard A. Currie, Ph.D., Assistant Professor, Boston University School of Hospitality Analytics Prior to the Covid-19 pandemic, the U.S. hospitality industry had longstanding issues related to attracting and retaining talented workforces. Such problems included low starting wages for many hospitality workers, high rates of employee turnover, as well as difficulties marketing an education in […]
By Sean McGinley, Ph.D., Associate Professor, Dedman College of Hospitality at Florida State University, and Ravi S. Ramani, Ph.D., Assistant Professor of Organizational Behavior and Human Resource Management, Earl G. Graves School of Business and Management at Morgan State University Abstract The importance of diversity and inclusion in contemporary American society and for the hospitality […]
By Sean McGinley “Control your own destiny or someone else will.” ~ Jack Welch In many ways, companies in the hospitality industry thrive when they successfully deliver exceptional service experiences to their guests. As such, the human capital in the industry for forging positive relationships and fostering guest loyalty should be present at every successful […]