PDF Archives
December 2022
Mindful Chocolate and Other Adventures in Olfaction
Digitizing Food by Digitizing Scent
The Future of Food is a Berry
October 2022
July 2022
June 2022
May 2022
Dear Executive, Do You Believe in . . . Magic?
Rebuilding Better: Fostering a Restaurant Industry in Service of Employees
What is the Recipe for Leading Successful Creative Restaurants?
A Guide To Rethinking and Reimaging Your Restaurant
Global Organizational Strategy: A Framework for Leading Hospitality in Times of Crisis
Cultivating Hospitality Leadership Identities
Lessons I Learned During the Pandemic
How Three Global Hospitality Companies Led With a Clear Vision
April 2022
March 2022
December 2021
November 2021
October 2021
Sustainable Loyalty Reward Management Through Loyalty Reward Donation
Service Interactions in the New Light of Hospitality
The Rise of Service Robots in the Hospitality Industry: Some Actionable Insights
The Restaurant Social Servicescape: Current Perspectives and Future Considerations
Digital Trail Development Opportunities for Tourism and Hospitality: Lessons from Ireland
The Restaurant of the Future: Blending the Tech and Touch in a Post-Covid World?
Creating Enchanted Customer Experiences
Instant Messaging Apps in Hotels: A Perfect Solution to Guests’ Communicative Needs?
September 2021
Il cambiamento nella realtà digitale: proteggere il pubblico dalle Fake News
Have Restaurants Altered Their Social Media Approach?
Marketing Accountability: A Holistic Approach
The Change in Digital Reality: Protecting Consumers from Fake News
Incorporating Artificial Intelligence into Marketing Efforts
Destination Marketing in a Pandemic: How Bermuda Retained Its Relevance and Found Silver Linings
August 2021
The Hospitality Digital Toolbox for a New Normal
As the Digital Cookie Crumbles: Hospitality Marketing Survival in a Cookie-less World
Privacy and the Need to Change Marketing: A Digital Landscape War
Privacy Policies Outside the US and Effective Digital Marketing
TikTok: Legitimate Marketing Platform or Deceptive Advertising Medium?
Apple’s Attack on Email Marketing: Is It Helping Push the Industry Forward?
July 2021
June 2021
Hotel Operator Types in the Digital Era
Hotels in Financial Distress and Their Resolution
Impact of COVID-19 on the Hospitality Industry and Implication for Operations and Asset Management
Asset-light Business Model: Strategies for Hotels During the Pandemic
TMT Gender Diversity in the Hospitality Industry: Insights Regarding Performance Implications
Reasons for Going from Public to Private and the Premium Puzzle of Restaurant Firms
May 2021
Tools for Leaders to Accelerate Experience Innovation
From War to Recovery: A Lesson From Churchill
How to Unlock Creative Solutions Through First Principles Thinking
Leading Employee Performance Reviews Skillfully and with Care
5 Skills for Leadership in the New Era of Hospitality
Inclusive Leadership for a 21st Century Hospitality Workplace
Memo to Leaders: “Enchanted” Marketplaces and Workspaces are on the Horizon
April 2021
Projecting Economic Cycles in the Lodging Industry
Seniors Housing 101: Where Are We Now & Where Do We Go from Here?
Asset Management for a Changing World: Learnings and Strategies from the Pandemic
COVID-19’s Impact on the U.S. Hotel Sale Transaction Market
B&Bs on Cape Cod: Is the Current Operating Model Sustainable?
Special Edition: COVID-19
Winter 2019, V7, Issue 1
Training: The Necessity of Error Management Training in the Hospitality Industry
Trends: Green Hotels: An Overview
Tourism: Panacea or peril? The implications of Neolocalism as a more intrusive form of tourism
Restaurants: How Can Single-Unit Restaurants Strive for Powerful Online Presence?
Retention: Why Hoteliers Stay and Go: Future Oriented Thinking
Service Recovery: Failure is Not Fatal: Actionable Insights on Service Failure and Recovery for the Hospitality Industry
Research: A Detailed Study of the Expected and Actual Use of Hotel Amenities
Fall 2018, V6, Issue 3
History, Trends, Restaurants: Creating Community One Meal at a Time
Industry: Restaurant Delivery: Are the “ODP” the Industry’s “OTA”? Part I & II
Technology: My Head in the Clouds (Computing): A Case Study of a Restaurant Group Embracing Off-site Technology
Spring 2018, V6, Issue 2
Sustainability: Sustainability in Hospitality? How Legality and Authenticity Impact the Rationale for Integrating Sustainable Practices
Technology: The Digital Future of the Tourism & Hospitality Industry
Marketing: Cutting Through the Online Hospitality Clutter, Part II: Best Practices for Paid Digital Marketing
Education: Blending Theory and Practice: Experiential Learning in Hospitality Curriculum
Winter 2018, V6, Issue 1
Technology: Blockchain Technology & its Implications for the Hospitality Industry
Sharing Economy: How Does my Neighbor Feel About my Airbnb?
Leadership: 5 Keys to Successful Hospitality Leadership
Marketing: Cutting Through the Online Hospitality Clutter: 10 Best Practices for Organic Visibility
Branding: When is a Group a Chain, and a Chain a Brand?
Dining: A la Carte Dining in a Banquet Setting: Is it Feasible?
Fall 2017, V5, Issue 3
Spring 2017, V5, Issue 2
Winter 2017, V5, Issue 1
Restaurants: Kitchen Organization in Full-Service Restaurants: Reducing Heat and Stress
Human Resources: Family, Team or Something Else?
History: Sisters in Restaurant Success: A History of the Maramor
Marketing: Rules of Engagement: Building Brand Relationships
Finance: C-corporation Hotels vs. Hotel-REITs: A Theoretical and Practical Comparison
Corporate Responsibility: Corporate Social Responsibility in Hospitality
Fall 2016, V4, Issue 3
Management: The Heart of Successful Hotels: Going Beyond the Monopoly Game Strategy
Branding: Hospitality Branding in the Age of the Millennial
Marketing & History: The Unreal Thing: Faux History at Disney
History & Tech: Fragments of the Past
Restaurants: In 2017 What Will a Restaurant Actually Be? A New Taxonomy
Spring 2016, V4, Issue 2
Update: Understanding the Momentum and Motivations of Foreign Investors in U.S. Hospitality
Sharing Economy: Creating Memorable Experiences: How hotels can fight back against Airbnb and other sharing economy providers
Marketing: Rebranding Before the Digital Age: 4 Strategies Used by the Sheraton New York and Hotel Towers During the 1992 Democratic National Convention
Research: Federal Minimum Wage Debate: Are Gubernatorial Politics Behind a Hotel Line Employee Wage?
Human Resources: Rethinking Substance Use and Abuse Among Hospitality Employees
Hostels: Consumers’ Desires in Hostels Addressing Latent and Explicit Needs in United States Hostels_Emily Horton
Winter 2016, V4, Issue 1
Fall 2015, V3, Issue 3
Summer 2015, V3, Issue 2
Winter 2015, V3, Issue 1
Fall 2014, V2, Issue 3
Update: Boston Market Hotel Review
Research: The Prevalence of Longevity Among Leading Brands
Viewpoint: European River Cruising On The Rise Among American Tourists
Interview: Building A Spirit of Inclusion: Pan Am and The Cultural Revolution
Conceptual: Re-imagining The Hotel Guestroom for The Millennial Business Traveler
New Technology: Introducing RevPASH: The Free Webtool Application
Spring 2014, V2, Issue 2
Winter 2014, V2, Issue 1
Summer 2013, V1, Issue 4
Spring 2013, V1, Issue 3
Winter 2013, V1, Issue 2
Update: Lodging Update: Portland, Maine
Connections: From Boston to the Balkans: Olmsted’s Emerald Legacy
Retrospect: An Important Arrival: The Anatomy of a Vintage Advertisement
Viewpoint: Building Hotel Revenues through Tourism
Viewpoint: Revisiting the Glass Ceiling: Career Progression for Women in the Hotel Industry
Fall 2012, V1, Issue 1
Editorial: Letter from the Editors
Update: Lodging Update: Greater Boston
Viewpoint: Hospitality Tourism and Politics
Conceptual: Cradle of American Hospitality
Retrospect: Thompson’s Spa: The Most Famous Lunch Counter in the World
Conceptual: The Restaurant as Hybrid: Lean Manufacturer and Service Provider