Tag: Healthcare

Focusing on Hospitality in Hospitals

A BHR Interview with Greg F. Burke, MD, FACP, Chief Patient Experience Officer, Geisinger Health System  What is the role of Chief Patient Experience Officer all about? The role of Chief Patient Experience Officer operates on two critical levels. First is working with clinicians, frontline staff, and all our new hires and educating them on […]

What are leading restaurant companies doing to keep talent?

By: Sean Jung, P.h.D., Assistant Professor of Hospitality Analytics, Boston University School of Hospitality Administration Contributors: R.J. Melman, President, Lettuce Entertain You Restaurants, Jerry Murrell, CEO, Five Guys, Patti Simpson, Chief Administrative Officer, Union Square Hospitality Group, and Tawanda Starms, Vice President of RSC People Experience and Chief Diversity, Equity and Inclusion Officer, Chipotle Mexican […]