Tag: training

Cultivating Thriving Hospitality Teams in the Post-pandemic World

By Sarah Diehl, Founder and Principal, Empowered Hospitality People are at the center of the biggest challenges facing the hospitality industry today. In fact, over 1 million workers have exited the industry since March 2020, and hundreds of thousands of jobs remain vacant.  Front-line hospitality employees bore the brunt of pandemic restrictions, personal health risks, […]

Rebuilding #HospitalityStrong

By Quendrida Whitmore, Ed.D., Quendrida Whitmore Coaching & Consulting Hospitality is a multi-billion-dollar industry commonly identified with hotels, travel, and care sectors. Hospitality and customer service connect with aspects crossing both segments. For example, numerous companies call their customers guests, striving to provide exceptional service driving profits and revenue. Over the last few years, however, […]

Southern New England’s Middle-Skill Gap: Dilemma for the Hospitality Industry

By Erinn D. Tucker In various parts of the United States, there is a significant workforce shortage because of an inadequate supply of workers with in-demand skills. Even though many Americans are graduating from high school and college, employers are concerned about the preparation and specific skills of new graduates. Unless major improvements are made […]

A Conversation with Howard Schultz CEO of Starbucks

By Christopher Muller A conversation between Mr. Howard Schultz, CEO of Starbucks, and Dr. Christopher Muller during the September 2011 12th annual European Food Service Summit in Zurich, Switzerland (edited 2014). [Muller]: So we get to just have a conversation. Can we talk about Starbucks and social responsibility, the leadership of how you drive not […]

Self-Confidence in the Hospitality Industry

By Michael Oshins Roman philosopher Cicero believed self-confidence was critical to one’s success: “If you have no confidence in self, you are twice defeated in the race of life. With confidence, you have won even before you have started.” This key to success was reiterated by sports legends Vince Lombardi, “Confidence is contagious. So is […]