Tag: leadership

Letter from the Dean – May-June 2023

This special edition of Boston Hospitality Review on Leadership arrives on the heels of our school’s marquee event, the Hospitality Leadership Summit. Untethered by the bounds of conventional hospitality categorizations, the featured speakers represented the expansiveness of Hospitality. To give you a flavor of the wide array of topics, the visionaries included Deborah Torres, the […]

Editor’s Letter — May-June 2023

By Richard A. Currie, Ph.D., Assistant Professor, Boston University School of Hospitality Analytics Prior to the Covid-19 pandemic, the U.S. hospitality industry had longstanding issues related to attracting and retaining talented workforces. Such problems included low starting wages for many hospitality workers, high rates of employee turnover, as well as difficulties marketing an education in […]

Promoting Racial Inclusivity Through Gamified Systems: Perspectives for Hospitality Practitioners and Researchers

By Sean McGinley, Ph.D., Associate Professor, Dedman College of Hospitality at Florida State University, and Ravi S. Ramani, Ph.D., Assistant Professor of Organizational Behavior and Human Resource Management, Earl G. Graves School of Business and Management at Morgan State University Abstract The importance of diversity and inclusion in contemporary American society and for the hospitality […]

Chipotle – Hiring criteria and benefits to maintain talent

Nominated as one of the top 100 Most Loved Workplace® in Newsweek, Chipotle is known for having a corporate culture where employees consider it one of the best places to work among all restaurants. As the Vice President of Chipotle RSC People Experience and Chief Diversity, Equity and Inclusion Officer, we ask Tawanda Starms  important […]

Letter from the Dean – Leadership

May 2022 “Those lobster rolls were amazing, weren’t they?” extolled David Pavelko, Global Hospitality Partnerships Director of Google Travel. The combination of humor and humility won over the enraptured audience as he took on the tall order of being the closing speaker after many inspiring Talks at our school’s recent Hospitality Leadership Summit. In addition […]

Editors’ Letter – Leadership

May 2022 By Taylor Peyton, Ph.D., Assistant Professor of Leadership and Workplace Psychology, Boston University School of Hospitality Administration and Priyanko Guchait, Ph.D., Associate Professor, University of Houston, Conrad N. Hilton College of Global Hospitality Leadership An often underrated, but important, action that skilled leaders do is offer their followers a new perspective. That leadership […]

Cultivating Hospitality Leadership Identities

By Sandra Sun-Ah Ponting, Ph.D., Assistant Professor, San Diego State University As the world continues to process the devastating impacts of the Covid-19 pandemic, continuing human demands to gather with others and engage in designed experiences have spotlighted the necessity of hospitality service provisions. Pent-up consumer demand for outings at restaurants, stays at accommodations, and […]

Lessons I Learned During the Pandemic

By Alexander Pratt, Area Director of Human Resources, Omni Hotels & Resorts, and Alexa Rostovsky, Boston University School of Hospitality Administration, SHA’24 In March of 2020, the hotel where I work – the longest continuously operating hotel in the United States – closed due to the Covid-19 pandemic. As an Area Director of Human Resources before […]

A Guide To Rethinking and Reimaging Your Restaurant

By John Barton, Boston University School of Hospitality Administration, SHA’24 and Priya Tewani, Boston University School of Hospitality Administration, MMH’22, CAS‘21 The restaurant industry is still reeling after a record-breaking and expectation-shattering summer of 2021, during which many restaurants and tourism businesses saw revenues return to within 80% of pre-pandemic levels (Statistica). Despite omicron’s toll […]

Rebuilding Better: Fostering a Restaurant Industry in Service of Employees

By Lilly Jan, Ph.D., Nolan School of Hotel Administration, Cornell University As restaurants began to reopen to customers last year, the nationwide “labor shortage” made headlines with commentary from the media, the government, and the public as to why the restaurant industry was struggling to restaff operations. Speculation and assumptions made by lawmakers, industry commentators, […]