Tag: hospitality

How Will You Experience Innovation?

A BHR Interview with Tatiana Panyukova-Adragna, Experiential Luxury Advisor, University Lecturer, and HEC Paris EMBA Candidate 2023. How do you define hospitality and how do you think the hospitality industry should be perceived?  Hospitality is a constantly evolving industry that is the marrow of society. Individually and collectively, we desire human interaction. The hospitality industry […]

The Roles of Human Interaction and Innovation in Hospitality

A BHR Interview with Ian Carter, Chairman of Watches of Switzerland Group  How do you define hospitality?  Many think hospitality is about travel and tourism, hotels, and restaurants. But I believe hospitality extends far beyond that. I believe hospitality is based on human interaction; people serving people with goods and services. There’s a genuine opportunity […]

Embracing an Enlightened Approach to Hospitality

A BHR Interview with Richard Coraine, Cofounder of Union Square Hospitality Group. How do you define hospitality?  Hospitality is so much more than an industry. Although many people describe it as hotels and restaurants, I believe those perceptions are rooted in the past. I think there’s an important opportunity to redefine the concept. Hospitality is […]

Using Technology to Foster Hospitality

A BHR Interview with Tim McLaughlin, Cofounder and CEO of GoTab Tune in: Distinguished podcast interview: More Fun and Less Friction  How do you define hospitality, and what role should technology play?  One of our longtime clients with the Mandarin Oriental Hotel Group defined luxury as getting what you want, when you want it, however […]

Editor’s Letter — May-June 2023

By Richard A. Currie, Ph.D., Assistant Professor, Boston University School of Hospitality Analytics Prior to the Covid-19 pandemic, the U.S. hospitality industry had longstanding issues related to attracting and retaining talented workforces. Such problems included low starting wages for many hospitality workers, high rates of employee turnover, as well as difficulties marketing an education in […]

Rebuilding #HospitalityStrong

By Quendrida Whitmore, Ed.D., Quendrida Whitmore Coaching & Consulting Hospitality is a multi-billion-dollar industry commonly identified with hotels, travel, and care sectors. Hospitality and customer service connect with aspects crossing both segments. For example, numerous companies call their customers guests, striving to provide exceptional service driving profits and revenue. Over the last few years, however, […]

So What Exactly is my Job? Exploring the Outcomes of Qualitative Job Insecurity for Hospitality Workers

By Richard A. Currie, Ph.D., Assistant Professor, Boston University School of Hospitality Administration Employees in the hospitality industry experience some of the highest levels of work-related stress compared to workers in other industries. Moreover, when compared to other industries, hospitality, tourism, and related industries were especially adversely impacted by Covid-19, and, as a result, work-related […]

Union Square Hospitality Group – Hiring criteria and changing incentives after the pandemic

Union Square Hospitality Group (USHG)  has been known for having a corporate culture where employees are allowed to grow and have diverse experiences not only on the operational side but also on the restaurant business creation side. We asked Patti Simpson, Chief Administrative Officer of Union Square Hospitality Group, what USHG evaluates when hiring and what […]

Inclusive Marketing: Building a Loyal Customer Base Through Accessible Digital and Physical Experiences

By Mai Shalvi, SHA ’22, MMH ’22 Marketing is powerful. It allows brands to connect with customers and enhance experiences. It can uncover the needs of consumers and build strong relationships. It can also foster positive social change. Research suggests that consumers expect brands to be socially responsible, with 70% of Americans believing it is “somewhat” […]

Non-Fungible Tokens: A Digital Tool for Hospitality?

By Jason Chang, SHA ’22, Accounting Manager, Cambria Somerville NFTs: What are they? Whether for status, personal pleasure or knowledge, the collector’s mindset is seen in everyday life; sports cards, jewelry, and art are prime examples of items many people collect. While many tend to preserve their items long-term due to sentimental values, others collect […]