News
Honoring Lisa A. Frost, Twenty-Five Years After September 11
The Lisa A. Frost Student Lounge carries the name of an alumna the School of Hospitality Administration lost on September 11, 2001. On the second floor of 928 Commonwealth Avenue, students drop into the lounge chairs of the Lisa A. Frost Student Lounge between classes. Most of them were not yet... More
[New Publication] Sunny Kim Explores How Hospitality Employees Respond to Customer Incivility
Misun (Sunny) Kim, Assistant Professor at Boston University’s School of Hospitality Administration, has co-authored a new study published in the International Journal of Contemporary Hospitality Management examining how frontline hospitality employees cope with difficult customer interactions. The study, “A person-centered analysis of how hospitality employees cope with customer incivility,” takes a... More
BU SHA Celebrates Excellence at the Alumni of the Year Award Ceremony and Reception
Boston University School of Hospitality (BU SHA) is proud to announce the annual Alumni of the Year Award Ceremony and Reception to recognize outstanding alumni who have made significant contributions to the hospitality industry. The ceremony offers a unique opportunity to honor leadership, innovation, and dedication among the school’s most... More
[WalletHub] Ampountolas Weighs In on Credit Cards for First-Time Borrowers
Credit card marketing tends to lead with rewards. For someone opening a first account, that framing can be the wrong place to start. That was the message from Apostolos Ampountolas, Associate Professor of Hospitality Finance and Chair of Graduate Programs at the Boston University School of Hospitality Administration (BU SHA), in... More
BU SHA Promotes Two Faculty to New Academic Leadership Positions
Boston University School of Hospitality (BU SHA) is pleased to announce two faculty promotions: Makarand Mody, Ph.D., to Associate Dean of Academic Affairs, and Apostolos Ampountolas, Ph.D., CQF, to Chair of Academic Programs. Mody, Associate Professor of Hospitality Marketing, is a leading scholar of customer experience and service innovation whose research explores... More
[New Publication] Apostolos Ampountolas Examines How Markets React to ESG Greenwashing Crackdowns
Apostolos Ampountolas, Associate Professor of Hospitality Finance at Boston University's School of Hospitality Administration, has published a new paper, "The Market Impact of Greenwashing Crackdowns: Evidence from Environmental, Social, and Governance (ESG) Exchange-Traded Funds (ETFs)," in the Journal of Behavioral and Experimental Finance. The study, co-authored with Yagmur Saglam of... More
[BU Today] SHA Grad Student Gets Behind-the-Scenes Look at FIFA World Cup
For Carol Gao (SHA'26), hospitality has always come down to connecting with people. This summer, that instinct is playing out on a global stage. Gao is interning with Absolut Sport, a hospitality company handling accommodations and ticket services for fans during the FIFA World Cup matches in Boston, and serving... More
[BU Today] Dean Arun Upneja to Step Down After 13 Years at SHA
Arun Upneja, dean of Boston University's School of Hospitality Administration, will step down on July 31 after 13 years leading the school. He will take a one-year sabbatical before returning to SHA's faculty. Tanya Zlateva, dean of BU's Metropolitan College, will serve as interim dean starting August 1. Under Upneja's leadership, More
[The Washington Post] Makarand Mody Weighs In on the Great Vacation Rental Debate
Splitting the cost of a shared vacation rental is a familiar source of tension among friends and family. Should everyone pay the same amount per person, or should the bill be divided by room? The Washington Post recently explored this question, bringing in experts from hospitality, economics, and personal finance... More
BU SHA Research Spotlight: New Study Identifies Carbon Price Threshold for Renewable Energy Growth
Apostolos Ampountolas, Associate Professor at Boston University School of Hospitality Administration, and Yagmur Saglam have published new research in Research in International Business and Finance examining how carbon pricing and green finance work together to accelerate renewable energy adoption across the European Union. Analyzing 24 years of EU-27 data (2000–2023), the... More
[BU Today] SHA Students Explore Global Tourism and Cultural Exchange in Kenya
Four students from the Boston University School of Hospitality Administration recently traveled to Kenya as part of a service-learning program designed to immerse students in global hospitality, tourism, sustainability, and cultural exchange. Through partnerships with local organizations and educational institutions, students gained firsthand experience with hospitality operations while engaging with... More
[WalletHub] Leora Lanz Discusses the Rise of “Loud Budgeting”
Leora Halpern Lanz, Associate Professor at the Boston University School of Hospitality Administration, recently shared expert insights with WalletHub on the growing financial trend known as “loud budgeting.” Popularized through social media, loud budgeting encourages individuals to openly communicate their financial boundaries and spending limits as a way to reduce peer... More
[Boston Globe] Justin Alpert Comments on Challenges Facing Boston Restaurants
A recent Boston Globe article examining the potential closure of Clover Food Lab highlights the growing pressures facing restaurant operators across Greater Boston and features insight from Justin Alpert of the Boston University School of Hospitality Administration. The article notes that Clover, once known for pioneering plant-forward fast casual dining in... More
[WalletHub] Apostolos Ampountolas on “Guaranteed Approval” Credit Cards
Apostolos Ampountolas, Assistant Professor of Hospitality Finance and Chair of Graduate Programs at Boston University School of Hospitality Administration, recently shared expert insights on the realities behind “guaranteed approval” credit cards and consumer financial decision-making. Ampountolas explains that truly guaranteed approval credit cards are largely a misconception, as financial institutions must... More
[BU Today] SHA Student Turns Hospitality Passion into Career Path
A recent Boston University feature spotlights how hands-on industry experience and mentorship are helping students at the Boston University School of Hospitality Administration turn their passion for hospitality into meaningful careers. The article follows BU senior Bayley Fox, who combined her studies with real-world restaurant experience to pursue a future in... More