News
[Reader’s Digest] Why Hotel Sheets Are Tucked So Tightly
Alec Dalton, adjunct professor at Boston University School of Hospitality Administration, is featured in a recent Reader’s Digest article explaining a small but memorable detail of the hotel experience - why sheets are tucked so tightly. Drawing on his expertise in service operations and guest experience, Dalton explains that tightly tucked... More
[BU Today] George Poll on Building a Lasting Restaurant Legacy
George Poll (CGS’82, SHA’84), a graduate of Boston University School of Hospitality Administration, is featured in a recent BU Today article highlighting his journey in building a successful, family-driven restaurant group. Poll, who operates a portfolio of restaurants on Long Island with his brother, credits long-term success to a combination of quality, More
[New Publication] Dr. Shashan Bao Explores Leader Loneliness and Organizational Power Distance
Dr. Shashan Bao from Boston University’s School of Hospitality Administration, in collaboration with Phillip M. Jolly, has published a new study in Group & Organization Management exploring an often-overlooked issue in leadership—loneliness. Titled “The Lonely Leader: How Organizational Power Distance and Need to Belong Shape Leader Loneliness,” the research reveals that... More
Boston University School of Hospitality announces the 2026 Hospitality Real Estate Symposium featuring the inaugural Global Hospitality Real Estate Competition
Boston University School of Hospitality Administration (BU SHA), is proud to announce the 2026 Hospitality Real Estate Symposium and the finals of the Global Hospitality Real Estate Competition on April 21 and 22, 2026 at the Duan Family Center for Computing & Data Sciences on the BU campus. Event Details: Date: Wednesday, April 21-22, 2026 Global Hospitality Real Estate Competition Finals: Tues., April 21, More
[Boston Magazine] Should Actual Bostonians Ever Go to Cheers, Faneuil Hall, or Mike’s Pastry?
Leora Lanz, Associate Professor of Marketing at Boston University School of Hospitality Administration, is featured in a recent Boston Magazine article exploring whether locals should visit iconic tourist spots like Cheers Beacon Hill, Faneuil Hall Marketplace, and Mike's Pastry. Lanz explains that while Bostonians may dismiss these locations as overly touristy, More
[BU Today] Building the Future of Hospitality Real Estate
Kaushik Vardharajan, Associate Professor of the Practice at Boston University School of Hospitality Administration, was featured in a recent BU Today article highlighting the School’s innovative Master of Science in Hospitality Real Estate program. The program prepares students to understand the financial, development, and investment decisions behind hospitality properties. As director... More
[The Brink] How Should Workers Respond to Rude Customers? Dr. Sunny Kim Weighs In
Sunny Kim, Assistant Professor at the Boston University School of Hospitality Administration, recently shared expert insights in The Brink article examining how service workers can effectively respond to rude customers. The article is grounded in her research, which served as the foundation for the study titled “Sleepless after sabotage: the... More
Boston University School of Hospitality names Debby Soo, CEO of OpenTable, as 2026 Hospitality ICON Award honoree and spotlights Hospitality AI at the Hospitality Leadership Summit on April 10, 2026
Boston University School of Hospitality Administration (BU SHA) is pleased to announce that the 2026 Hospitality ICON Award will be presented to Debby Soo, CEO of OpenTable, at the School’s annual Hospitality Leadership Summit, Friday, April 10, 2026. The full-day Summit will take place at Boston University’s Wightman Mansion, 43 Hawes... More
[New Publication] Understanding Lodging REIT Vulnerability Through Event Study Analysis
Apostolos Ampountolas, Ph.D., has published "Market Volatility and Lodging REIT Performance: An Event Study Analysis” in Tourism Analysis. The study examines how the COVID-19 pandemic affected 18 publicly traded lodging REITs using an event study approach and the Fama–French five-factor model. Results show significant negative cumulative abnormal returns following the World... More
[Boston Globe] Boston Real Estate Trend: Office Buildings Poised for Hotel Conversions
Kaushik Vardharajan, associate professor and director of real estate programs at Boston University’s School of Hospitality Administration, was recently quoted in The Boston Globe discussing the growing trend of converting underutilized downtown office buildings into hotels. As Boston’s office market continues to face elevated vacancy rates, developers are exploring hospitality conversions... More
[New Publication] Airbnb’s IPO Impact on Hospitality Stocks
Apostolos Ampountolas, Ph.D., has published a new article in the International Journal of Hospitality Management titled “Disruption in hospitality: Spillover effects of Airbnb’s IPO on hotel and casino stocks.” The study investigates how Airbnb’s initial public offering influenced the stock performance of traditional hospitality firms. Using a Structural Vector Auto-Regression... More
SHA Professor Makarand Mody Receives 2026 Shipley Academic Innovation Award
Boston University has announced the recipients of the 2026 Shipley Academic Innovation Awards, which recognize faculty-led initiatives that leverage artificial intelligence to reimagine teaching and learning. Among this year’s honorees is SHA Professor Makarand Mody, recognized for Hospitality as Experience Innovation in the Age of AI: Integrating Generative AI into... More
BU School of Hospitality Administration presents $50k Hospitality Innovation and $20k Student Wellbeing Competitions
Boston University School of Hospitality Administration (BU SHA) is proud to announce the $50k Hospitality Innovation and $20k Student Wellbeing competitions. The competitions offer Boston University undergraduate and graduate students, as well as 2025 BU alumni, the chance to tackle real-world challenges and create solutions for them. Competing teams can apply, starting with an idea, and will then work with advisors and... More
INNOVATING THE FUTURE OF FOOD: A Conversation with Dr. Injoon Huh, Dr. Wonil Koo, and Mr. Dongyeob Lim
Boston University’s School of Hospitality Administration is spotlighting innovations that transform how food and hospitality intersect with technology, sustainability, and global markets. Through its focus on Experience Innovation, SHA connects academic expertise with real-world industry challenges to improve customer experiences, operational efficiency, and long-term value. In this context, Sean Jung... More
Latest Research Reveals How Task–AI Fit Influences Job Crafting and Performance in Hotels
A newly published study in the Journal of Hospitality and Tourism Management by Lan Lu, Ed.D., and Richard Currie, Ph.D., sheds light on how artificial intelligence (AI) influences hotel employees’ behavior and performance. Drawing on data from an experience-sampling field study of employees in 13 luxury hotels in Orlando, Florida, More