Faculty In The Press
[Boston.com] Why more restaurants are betting on private events
Boston.com recently explored how restaurants across the Boston area are increasingly turning to private events as a way to navigate rising operating costs, changing dining habits, and an evolving hospitality landscape. Eleni Granas, Clinical Assistant Professor of Hospitality and Events Management, shared her expertise on this growing industry trend, explaining how... More
[Elliott Report] Apostolos Ampountolas on Hotel Room Guarantees and Booking Fine Print
Apostolos Ampountolas, Associate Professor of Hospitality Finance at Boston University’s School of Hospitality Administration, is featured in a recent Elliott Report article examining the fine print behind hotel room reservations and why a selected room type may not always be guaranteed. The article, “Your Hotel Room Isn’t Guaranteed. Here’s the Fine... More
[Boston Globe] Seth Gerber on Building a Career in Boston Hospitality
Seth Gerber (SHA’12, Questrom’21), adjunct faculty member at Boston University’s School of Hospitality Administration and co-owner of MIDA, is featured in a recent Boston Globe article discussing his career in Boston’s restaurant industry and what it takes to build and operate successful restaurants. Gerber reflects on his journey from studying hospitality... More
[New Publication] Apostolos Ampountolas Examines Consumer Preferences and Optimal Pricing for Hotel Room Upgrades
Apostolos Ampountolas, Associate Professor at Boston University’s School of Hospitality Administration, has published a new study in Tourism Management examining how tour operators can use hotel room upgrades to enhance the customer experience while increasing ancillary revenue. Titled “Reinventing the package holiday: Consumer preferences and optimal pricing for hotel room... More
[New Publication] Sunny Kim Explores How Hospitality Employees Respond to Customer Incivility
Misun (Sunny) Kim, Assistant Professor at Boston University’s School of Hospitality Administration, has co-authored a new study published in the International Journal of Contemporary Hospitality Management examining how frontline hospitality employees cope with difficult customer interactions. The study, “A person-centered analysis of how hospitality employees cope with customer incivility,” takes a... More
[WalletHub] Ampountolas Weighs In on Credit Cards for First-Time Borrowers
Credit card marketing tends to lead with rewards. For someone opening a first account, that framing can be the wrong place to start. That was the message from Apostolos Ampountolas, Associate Professor of Hospitality Finance and Chair of Graduate Programs at the Boston University School of Hospitality Administration (BU SHA), in... More
BU SHA Promotes Two Faculty to New Academic Leadership Positions
Boston University School of Hospitality (BU SHA) is pleased to announce two faculty promotions: Makarand Mody, Ph.D., to Associate Dean of Academic Affairs, and Apostolos Ampountolas, Ph.D., CQF, to Chair of Academic Programs. Mody, Associate Professor of Hospitality Marketing, is a leading scholar of customer experience and service innovation whose research explores... More
[The Washington Post] Makarand Mody Weighs In on the Great Vacation Rental Debate
Splitting the cost of a shared vacation rental is a familiar source of tension among friends and family. Should everyone pay the same amount per person, or should the bill be divided by room? The Washington Post recently explored this question, bringing in experts from hospitality, economics, and personal finance... More
[WalletHub] Apostolos Ampountolas on “Guaranteed Approval” Credit Cards
Apostolos Ampountolas, Assistant Professor of Hospitality Finance and Chair of Graduate Programs at Boston University School of Hospitality Administration, recently shared expert insights on the realities behind “guaranteed approval” credit cards and consumer financial decision-making. Ampountolas explains that truly guaranteed approval credit cards are largely a misconception, as financial institutions must... More
[New Publication] Dr. Shashan Bao Explores Leader Loneliness and Organizational Power Distance
Dr. Shashan Bao from Boston University’s School of Hospitality Administration, in collaboration with Phillip M. Jolly, has published a new study in Group & Organization Management exploring an often-overlooked issue in leadership—loneliness. Titled “The Lonely Leader: How Organizational Power Distance and Need to Belong Shape Leader Loneliness,” the research reveals that... More