Faculty In The Press

Insider – New York City is enforcing a ‘de facto ban’ on Airbnb. Will travelers be better off without it?

Airbnb isn't fun anymore and new rules only make it worse... New York City's new requirement that a host is on-site will likely deter potential Airbnb customers, according to Makarand Mody, BU SHA associate professor of hospitality marketing. "Nobody wants a host in there," professor Mody told Insider. "I think over... More

BU Today – Building a Better City with Hospitality

Building, buying, and selling hotels, resorts, and restaurants is a challenging business to begin with, even more so when you’re trying to support a diverse local community. On Wednesday, November 8, the School of Hospitality Administration hosts the 2023 Hospitality Real Estate Symposium to explore “the transformative power of real estate.” “I will... More

Hotel brands give club-floor lounges a rethink — for owners and guests

Hotels Magazine (October 27, 2023) Since the pandemic, three factors have had an impact on lounges, according to associate professor of the practice at SHA, Kaushik Vardharajan. One is guest loyalty, as the spaces became more crowded like their airport counterparts because they were open to guests holding co-branded credit cards... More


Multi-branded lodging companies, from Marriott International and Hilton to Hyatt Hotels Corp. and InterContinental Hotels Group, are leaning hard into asset-light strategies that favor franchising, an approach that generates fees with a lower cost base. The void, then, of operating assets has fallen more and more to third-party management companies... More

USA Today – Some Hilton hotels to bring back daily housekeeping. See how other hotel policies compare

Hotels have been adjusting their housekeeping policies post-COVID-19 lockdowns, with various brands shifting toward an opt-in model that provides daily housekeeping only to guests who request it. At least one operator is reversing course. Hilton will begin offering automatic daily housekeeping at its luxury, full-service, lifestyle brands as well as its Embassy Suites hotels... More

BU Today – The Pandemic Changed How We Eat, Travel, Tip. Now Things Are Changing Again

It wasn’t all COVID’s fault, but the pandemic profoundly changed how we eat, travel, and even tip—it upended the entire hospitality business.  When the pandemic started in March 2020, hospitality, like a lot of other industries, all but stopped. People stayed home, didn’t travel for business or pleasure, and didn’t eat... More