[The Boston Globe] Hotel strikes a headache for guests, hotels, and workers alike

By Katie Johnston and Stella Tannenbaum

A guest at the Hilton Park Plaza Hotel crossed the picket line as workers protested outside of the hotel on Monday. Jessica Rinaldi/Globe Staff

Arun Upneja, Dean of Boston University’s School of Hospitality Administration, provided expert insight into the ongoing hotel worker strikes in Boston, emphasizing the financial pressures hotels face amid rising costs and labor shortages. Dean Upneja noted that while strikes can strain relationships between owners and workers, hotels must balance these challenges with their need to maintain profitability and guest satisfaction.

The article details the impact of the strike on both hotel operations and guests, with nearly 900 workers walking off the job at four Boston properties. The strike highlights broader issues in the hospitality industry, including demands for better wages, benefits, and staffing levels, as workers navigate the post-pandemic landscape. The strike is part of a larger, nationwide wave of hotel worker actions, reflecting growing tensions between labor and management in the industry.

Link to article

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