The mission of Boston University’s School of Hospitality Administration (BU SHA) is more important now than ever. To educate and prepare the next generation of hospitality innovators, leaders, and advocates is what our industry, our world even, truly needs. The hospitality business and global landscape is still in a period of post-pandemic revolution, and we […]
Authors Arun Upneja, Ph.D. MBA, Dean, Boston University School of Hospitality Administration Steve Kent, Ph.D., CFA, Assistant Professor, Molloy University-School of Business Winners and Losers The broader stock market is high-fiving, chest-bumping, and enjoying a hullabaloo with the S&P 500 up over 7.5% year-to-date. Sure, most of the performance is driven by five to seven mega cap tech […]
Authors Arun Upneja, Ph.D. MBA, Dean, Boston University School of Hospitality Administration Steve Kent, Ph.D., CFA, Assistant Professor, Molloy University-School of Business January results for the market reminded us that “the trend is your friend,” meaning what worked for the latter half of 2023 is continuing into the first month of 2024. The Magnificent Seven, Google parent Alphabet, […]
A BHR Interview with Tim McLaughlin, Cofounder and CEO of GoTab Tune in: Distinguished podcast interview: More Fun and Less Friction How do you define hospitality, and what role should technology play? One of our longtime clients with the Mandarin Oriental Hotel Group defined luxury as getting what you want, when you want it, however […]
A BHR Interview with Greg F. Burke, MD, FACP, Chief Patient Experience Officer, Geisinger Health System What is the role of Chief Patient Experience Officer all about? The role of Chief Patient Experience Officer operates on two critical levels. First is working with clinicians, frontline staff, and all our new hires and educating them on […]
By Jonathan Katz, Lecturer in Branding and Marketing, Boston University School of Hospitality Administration What does hospitality mean to you? In fact, what does the hospitality industry mean to you? Are your answers based on perceptions grounded in the past? Are they formed on the foundation of your day-to-day responsibilities? Or are they fueled by […]
By: Sean Jung, P.h.D., Assistant Professor of Hospitality Analytics, Boston University School of Hospitality Administration Contributors: R.J. Melman, President, Lettuce Entertain You Restaurants, Jerry Murrell, CEO, Five Guys, Patti Simpson, Chief Administrative Officer, Union Square Hospitality Group, and Tawanda Starms, Vice President of RSC People Experience and Chief Diversity, Equity and Inclusion Officer, Chipotle Mexican […]
Union Square Hospitality Group (USHG) has been known for having a corporate culture where employees are allowed to grow and have diverse experiences not only on the operational side but also on the restaurant business creation side. We asked Patti Simpson, Chief Administrative Officer of Union Square Hospitality Group, what USHG evaluates when hiring and what […]
October 2022 “Stay in your lane.” Sage advice, but to innovate you need room to maneuver. In Hospitality, we have “lanes” that can be tracked along the lines of subject areas that include Finance, Operations, Food & Beverage, Lodging, Marketing, and Leadership, among others. In fact, many of the issues of this journal have been […]
October 2022 By Makarand Mody, Associate Professor of Hospitality Marketing; Director of Research; Chair of Undergraduate Programs, Boston University School of Hospitality Administration I am delighted to present this special issue on Consumer Behavior for the Boston Hospitality Review. The last two years since the beginning of the COVID-19 pandemic have truly served as an […]