March-April 2023 We’ll admit that Hospitality has been slow to change. This problem has been particularly evident in the last few years when droves of employees left the hospitality industry. This Restaurant Leadership Edition of Boston Hospitality Review (BHR), edited by Sean Jung, Ph.D., Assistant Professor of Hospitality Analytics at Boston University School of Hospitality […]
December 2022 Recent data from the United States restaurant industry shows that Americans are eating out more than ever before. The USDA reports that food-away-from-home (restaurants, take-out outlets, and other eateries) accounted for 55% of total food expenditures in 2021 (“2021 U.S. Food-away-from-home spending,” 2022). The trend of eating out more is likely due to […]
October 2022 “Stay in your lane.” Sage advice, but to innovate you need room to maneuver. In Hospitality, we have “lanes” that can be tracked along the lines of subject areas that include Finance, Operations, Food & Beverage, Lodging, Marketing, and Leadership, among others. In fact, many of the issues of this journal have been […]
June 2022 “Long Live Rock,” The Who’s 1972 hit single might be the motto for today’s rising cohort of Seniors. In other words, this generation famously known as Baby Boomers may be aging but they refuse the trappings of getting old. To further punctuate this point, in the recent Boston Globe review of The Who’s […]
May 2022 “Those lobster rolls were amazing, weren’t they?” extolled David Pavelko, Global Hospitality Partnerships Director of Google Travel. The combination of humor and humility won over the enraptured audience as he took on the tall order of being the closing speaker after many inspiring Talks at our school’s recent Hospitality Leadership Summit. In addition […]
April 2022 Even if you don’t speak French, you know the phrase, “Plus ça change, plus c’est la même chose.” As we have been celebrating our school’s 40th anniversary over this academic year, the notion of change has come up quite a bit in how we think about and teach Hospitality. Back when our school […]
Welcome to the P.O.C. Ph.D. Pathway Program in Hospitality and Tourism Edition – March 2022 I am proud to share with you the launch of the P.O.C. Ph.D. Pathway Program in Hospitality and Tourism, a nationwide initiative developed in partnership with a consortium of deans and directors from Hospitality programs at universities across the country. […]
Dear Boston Hospitality Review Subscribers, It is my pleasure to invite you to our upcoming spring semester of the Dean’s Distinguished Lecture Series, offered in-person at our school and available virtually. This Friday, February 4 at 11 am EST, I will join in conversation with Karambir Kang, Area Director, USA of Indian Hotels Company Ltd, […]
Welcome to Boston Hospitality Review: Data Analytics Edition Gift-giving has never been more difficult. Everyone in the family can go online and just order whatever they want. It’s instant, but is it gratifying? And what happens once the thrill of getting a package is gone? The bigger problem is: what do we do with all […]
Welcome to Boston Hospitality Review: Corporate Social Responsibility Edition In this era of being “woke,” the wake-up call for change cannot be ignored. We have reached a crisis point on many critical issues. There’s no snooze button that will allow us to rest any longer. Timely and important, this special edition on Corporate Social Responsibility […]