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Tag: Sean Jung

December 2021 Editors’ Letter

By Sean Jung, Ph.D., and Mark Legg, Ph.D., Boston University School of Hospitality In the past few decades, our industry has evolved to provide more diverse service offerings and intrinsic experiences. As a result, guests now expect more personalized services than ever before while having more places to choose where to spend their hard-earned dollars. […]

How Consumer Perceptions Affect Ethnic Restaurant Location Patterns

By Sean (Sangwon) Jung, Ph.D., Assistant Professor of Hospitality Analytics, Boston University School of Hospitality Administration Introduction Ethnic restaurants in the U.S. have been consistently growing. So much so that according to the U.S. census bureau, ethnic restaurants have increased by an impressive 45% from 2002 to 2012, while the total number of restaurants have […]

Tweets, Hospitality, and the Coronavirus

Picture sources: Atlanticcouncil.org ; Twitter By Dr. Sean Jung & Dr. Mark Legg A few weeks back on March 11, 2020, the U.S. federal government signed a proclamation on restricting immigrants and nonimmigrants from the European Schengen Area who pose a risk of transmitting the Coronavirus. The proclamation became effective two days later on March 13, […]