Category: Human Resources

What are leading restaurant companies doing to keep talent?

By: Sean Jung, P.h.D., Assistant Professor of Hospitality Analytics, Boston University School of Hospitality Administration Contributors: R.J. Melman, President, Lettuce Entertain You Restaurants, Jerry Murrell, CEO, Five Guys, Patti Simpson, Chief Administrative Officer, Union Square Hospitality Group, and Tawanda Starms, Vice President of RSC People Experience and Chief Diversity, Equity and Inclusion Officer, Chipotle Mexican […]

Letter from the Dean – P.O.C. Ph.D. Pathway Program Edition

Welcome to the P.O.C. Ph.D. Pathway Program in Hospitality and Tourism Edition – March 2022 I am proud to share with you the launch of the P.O.C. Ph.D. Pathway Program in Hospitality and Tourism, a nationwide initiative developed in partnership with a consortium of deans and directors from Hospitality programs at universities across the country. […]

The Transformative Power of Education: Engaging the Minds, Hearts, and Hands of the Next Generation of Leaders

By: Deanne Williams-Bryant, Ed.D., Professor and Director, Bethune-Cookman University Introduction: Humble Beginnings As a product of the education system of a former British colony in the West Indies, I came from humble beginnings, which oddly enough made me very rich in my self-worth; not once in my childhood did I feel poor. My family foundation […]

From “Little Professor” to My Strongest Advocate

By: Richard Currie, Ph.D., Assistant Professor, Boston University School of Hospitality Administration With both parents holding professional careers that required both of them to be at work around nine o’clock each workday morning, my older sister and I were driven to the local public elementary school near our home in the northwest corner of Raleigh, […]

My Unique Ph.D. Path to a Limitless Existence as a Scholar

By: James Arthur Williams, Ph.D., Associate Professor at University of Tennesse Life is an endless journey of so-called failures and successes. My journey had many paths; paths that connected and led me on a unique exploration. An exploration that was tethered to a lingering question: “What is my purpose?” I have never truly answered this […]

From Psychology to Hospitality: My Journey as a Professor in a Hospitality Management Program

By: Juan Madera, Ph.D., Professor, Conrad N. Hilton College, University of Houston My career as an academic in hospitality was not a traditional, linear path. About fourteen years ago I took a gamble by joining the hospitality management program at the University of Houston’s Conrad N. Hilton College. I was in the final year of […]

Around the World From Student to Professor

By: E’Lisha V. Fogle, Ph.D., Assistant Professor, The Collins College of Hospitality Management, California State Polytechnic University, Ponoma The journey to becoming the first Black tenure-track faculty member in my current department has been an experience of global proportions. From international exploration to instrumental hospitality and tourism industry and non-profit experience, these opportunities have been […]

What Leads to Recognition for Diversity?

By Ashokkumar Manoharan, Ph.D., College of Business, Government and Law, Flinders University, Manisha Singal, Ph.D., Pamplin College of Business, Virginia Tech, and Juan Madera, Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston (UH) Recent social movements such as Black Lives Matter and Stop Asian Hate have caught the attention of business bringing forth […]

Sanitized Practices for Human Resources in a COVID-19 Environment

By Dr. Suzanne Markham Bagnera and Meghan Steinberg The impact that COVID-19 has had on small and large businesses, is something never seen before in more than five generations.  The closure of America has basically placed a halt to business in the hospitality industry.  This has forced many businesses to implement work from home (WFH) strategies. Historical […]

Five Actions that Increase Organizational Performance: Insights from Three Hospitality Leaders

By Taylor Peyton and Shashan Bao Successful hospitality companies are masterful at caring for their guests, but do they sometimes fall short when it comes to caring for their own staff?  People-related challenges to effective performance abound, particularly regarding attracting and retaining top talent.  According to The Bureau of Labor Statistics, the leisure and hospitality […]