Information Services & Technology, in cooperation with Sourcing & Procurement, sponsors Boston University’s PC and Apple Standards initiative. Standardization lowers the total cost of ownership through reduced support costs and encourages collaboration and efficiency between all BU IT support staff. By leveraging the buying power of the University, we also can receive significant cost savings for our purchases. BU’s recommended vendors for all desktop and laptop purchases are Lenovo and Apple.
Key benefits of the Standards Initiative are:
- Cost savings through negotiated pricing on selected models
- Quality
- Sustainability
- Extended Warranty Support
- PC systems pre-installed with BU Software Image
Getting Started
- BU PC and Apple Standards are purchased through the Terrier Marketplace catalog in BUworks.
- For model information and pricing, visit Sourcing & Procurement Computer Standards
- IS&T supported departments are encouraged to consult with IS&T Desktop Services when selecting a computer. To contact IS&T Desktop Services, please email ithelp@bu.edu.
- Non-IS&T supported groups are encouraged to consult with your local IT support. For contact information, please use this directory of Other (Non-IS&T) Technical Support Resources
Recommended Refresh Cycle
Information Services and Technology (IS&T) recommends that University-owned computers be replaced on a regular cycle. Older machines in our environment increase our total cost of ownership as they become less supportable, less secure, and less sustainable than more current devices. For standard computing situations, IS&T recommends a refresh cycle that replaces laptops every four years and desktops every five years. IS&T has suggested that typical lifecycle for standard Lenovo/Apple laptops may be 1 to 2 years beyond the 4 year extended warranty, and desktops may be up to 2 to 3 years beyond the 4 year extended warranty.
Requirements
Participation in the standards initiative is required for administrative departments and highly recommended for academic units. Exceptions must be approved by vetting the business requirements for a non-standard purchase with either your Desktop Services Primary Responder or local IT Partner support staff.
The BU Standards Initiative was born out of the need to improve the procurement of desktop and laptop systems at the University. Prior to the Standards Initiative, the wide variety of computer models, many of which were consumer-grade equipment, caused confusion and reduced support efficiency. Additionally, BU was not receiving bulk pricing discounts from our vendors due to our lack of standardization. To this end, a committee was formed, consisting of IS&T staff and IT Partners from both the Charles River Campus and the Medical Campus. The goal was to select a single vendor for PC systems and to select systems that met the needs of the majority of University users.
Lenovo (ThinkCentre and ThinkPad) was selected as the University’s PC standards vendor after a lengthy RFx process as well as testing of evaluation units by the IT Partners. While Apple is the only vendor for macOS and iOS systems, they, too, were carefully evaluated to select the best options for the University.
IS&T and Sourcing coordinate a PC Commodities Council that meets regularly to maintain and evaluate the University’s standard configurations. The Council has representation from the Charles River Campus, the Medical Campus, IT Partners, and IS&T, as well as staff from Sourcing & Procurement.
BUSPH Computer Procurement Policy
After visiting the Sourcing & Procurement site, and deciding on a computer, the next step is to fill out the SPH Asset Management Request form. This form will collect the required information to build an Ariba Guided BUying purchase requisition, as well as update BUSPH asset inventory information.
Once the AMR form is completed and submitted, it is sent to SPH’s manager of operations/facilities, to be processed. The requester also receives an email with a copy of the request. Typically, it takes less than 48 hours to create and submit a shopping cart. Once the purchase requisition is submitted, it is viewed by the SPH finance team, and then the existing SAP approval process (departmental sign off) takes place. The Terrier Marketplace then submits the order to the vendor.
Both preferred vendors typically acknowledge a Terrier Marketplace order from BUSPH within 24 hours. Depending on the equipment selected and its availability, the product should be delivered within 2-4 weeks.
When the product(s) arrive, they are delivered to IS&T, and an IS&T ticket is created, using the original Asset Management Request form. This ticket is created with the asset requester email, as to continue communication between both parties. IS&T adds the new asset to the inventory system, tags the machine with a BUMC IT tag/ID number, and images the computer. Laptops undergo an additional process. They have encryption software installed to protect data should the laptop be stolen or lost. Now is when the requestor/end-user would request that existing or new software be installed on the new asset via their ticket. IS&T will need to have proof of ownership before they are allowed to install purchased software. The procurement of software is done with an ISR, which is a slightly different process.
When IS&T completes its tasks, it updates the ticket and coordinates a drop-off of the computer with the requestor/end-user. When this exchange happens, the requestor’s old asset is usually collected to be recycled or re-imaged and redistributed to another SPH member. IS&T can also make sure that printers and monitors are correctly connected, and move data from old equipment to new equipment with delivery as well.