HR Support Portal

Active BU faculty and staff have access to the HR Support Portal, a personalized hub for HR case management, information, and support.

If you are accustomed to using BUHR or Payroll department email addresses to submit requests, please create new cases through the portal instead. The portal will automatically route to the appropriate BUHR team or Payroll based on the question type you select.

You can use the portal in the following ways (a video demonstration is available):

• Search available resources:
  • Use the menus at the top of the screen to navigate to topics of interest,
  • Click “Articles” at the top of the page to access knowledge base articles created by BUHR and Payroll,
  • Use the search bar in the top right of the window, or
  • View “Most Visited Pages” on the right side of the screen to see what other employees are viewing most frequently.
• Submit a question: If you are unable to find the information you need, select “Still have a Question?” from the menu bar. This will create a case and route it to the department best suited to answer your question. Instructions for creating cases are available for your reference.
• View your cases: On the right side of the screen, you can view your “Open” and “Closed” cases (cases that are marked as resolved).

BUHR and Payroll will continuously update and add new articles to ensure the portal is a helpful resource for faculty and staff.

Have a suggestion or need to report a problem? Please provide your feedback.