Faculty In The Press
BU Today – Building a Better City with Hospitality
Building, buying, and selling hotels, resorts, and restaurants is a challenging business to begin with, even more so when you’re trying to support a diverse local community. On Wednesday, November 8, the School of Hospitality Administration hosts the 2023 Hospitality Real Estate Symposium to explore “the transformative power of real estate.” “I will... More
Hotel brands give club-floor lounges a rethink — for owners and guests
Hotels Magazine (October 27, 2023) Since the pandemic, three factors have had an impact on lounges, according to associate professor of the practice at SHA, Kaushik Vardharajan. One is guest loyalty, as the spaces became more crowded like their airport counterparts because they were open to guests holding co-branded credit cards... More
The BHR Experience Innovation Edition: November 2023
What does hospitality mean to you? In fact, what does the hospitality industry mean to you? Are your answers based on perceptions grounded in the past? Or are they fueled by what could be. Think of the possibilities when we have the chance to redefine hospitality. In many ways that’s... More
[NPR Marketplace] Restaurant dinners are eating earlier than ever
What time are you sitting down for dinner these days? Thursday, restaurateur Danny Meyer, the brains behind Shake Shack and Union Square Hospitality Group, which operates a bunch of restaurants in New York City, tweeted an observation. He said: “When did a six o’clock dinner reservation become the new eight?“ Yes, More
Airbnb’s Impact on NYC Hotels: Winners, Losers, and Dueling Forecasts of New Law
"You'd think a shrinking supply of short-term rentals would be a big boost to hotels. But it's not at all clear how it will play out, and some will benefit more than others." - Sean O'Neill New York City’s short-term rental regulations could slash up to 70% of Airbnb’s 23,000 active listings in... More
RISE OF THE MANAGEMENT COMPANY: THIRD-PARTY HOTEL OPERATORS COME TO THE FORE
Multi-branded lodging companies, from Marriott International and Hilton to Hyatt Hotels Corp. and InterContinental Hotels Group, are leaning hard into asset-light strategies that favor franchising, an approach that generates fees with a lower cost base. The void, then, of operating assets has fallen more and more to third-party management companies... More
USA Today – Some Hilton hotels to bring back daily housekeeping. See how other hotel policies compare
Hotels have been adjusting their housekeeping policies post-COVID-19 lockdowns, with various brands shifting toward an opt-in model that provides daily housekeeping only to guests who request it. At least one operator is reversing course. Hilton will begin offering automatic daily housekeeping at its luxury, full-service, lifestyle brands as well as its Embassy Suites hotels... More
[WalletHub] Best Travel Credit Cards: Ask the experts
The best travel credit cards help cardholders earn free flights, hotel stays and other travel accommodations with every purchase made. Known for big initial bonuses and rich ongoing rewards, some travel rewards credit cards can easily save the average person more than $1,000 over the first two years of use. More
BU Today – The Pandemic Changed How We Eat, Travel, Tip. Now Things Are Changing Again
It wasn’t all COVID’s fault, but the pandemic profoundly changed how we eat, travel, and even tip—it upended the entire hospitality business. When the pandemic started in March 2020, hospitality, like a lot of other industries, all but stopped. People stayed home, didn’t travel for business or pleasure, and didn’t eat... More
To tip or not to tip? 3 reasons why tipping has gotten so out of control
It has become as much a part of our daily lives as getting our to-go coffee: the screen turn. It's the moment when you've ordered your coffee and the barista turns the payment screen toward you, with prompts asking you for a tip. Tipping is on the rise across the U.S. as... More