News about the industry. This can be an article written by a non-SHA or SHA member. This article lives on the SHA website and does not live on an outside news source, unlike the category “In The Press.”

Insider – New York City is enforcing a ‘de facto ban’ on Airbnb. Will travelers be better off without it?

Airbnb isn’t fun anymore and new rules only make it worse… New York City’s new requirement that a host is on-site will likely deter potential Airbnb customers, according to Makarand Mody, BU SHA associate professor of hospitality marketing. “Nobody wants a host in there,” professor Mody told Insider. “I think over time, as more entire […]

Hotel brands give club-floor lounges a rethink — for owners and guests

Hotels Magazine (October 27, 2023) Since the pandemic, three factors have had an impact on lounges, according to associate professor of the practice at SHA, Kaushik Vardharajan. One is guest loyalty, as the spaces became more crowded like their airport counterparts because they were open to guests holding co-branded credit cards and others not staying […]

To tip or not to tip? 3 reasons why tipping has gotten so out of control

It has become as much a part of our daily lives as getting our to-go coffee: the screen turn. It’s the moment when you’ve ordered your coffee and the barista turns the payment screen toward you, with prompts asking you for a tip. Tipping is on the rise across the U.S. as more and more […]

The BHR Leadership Edition: May-June 2023

This special edition on Leadership arrives on the heels of our school’s marquee event, the Hospitality Leadership Summit. One overarching theme among these innovators was centered on well-being: taking care of our mental and physical health. In this way, the Summit presents a fitting segue to this special edition on Leadership, edited by Richard Currie, […]

The BHR Restaurant Edition: March-April 2023

We’ll admit that Hospitality has been slow to change. This problem has been particularly evident in the last few years as droves of employees left the hospitality industry. This Restaurant Edition of Boston Hospitality Review (BHR) by Sean Jung, Ph.D., Assistant Professor of Hospitality Analytics, hones in on the question: “What are leading restaurant companies doing to keep talent?” To get […]

Technology Shaping the Future of the Hospitality Industry

Digital transformation and the leverage of technology play an important role in today’s hospitality industry, especially in the post-pandemic era. Facing the challenges of labor shortage, the rising cost of operation, and the changes in consumer needs and behaviors, hospitality businesses need to pivot their services and products with the latest technology in order to […]

The BHR Brain Food Edition: December 2022

Food is often front and center of the Hospitality experience. The December issue of Boston Hospitality Review on “Brain Food,” edited by David Edwards, Ph.D., scientist, author, pioneering inventor, explores ways to rethink the food experience. “I had become fascinated with the potential of airborne sensory signals to reshape our experience of food and help […]

[ThePointsGuy] Professor Makarand Mody Shares his Insight on Owner and Guest Rights at Airbnb

Professor Makarand Mody, Ph.D., was interviewed by The Points Guy to provide some insight into the rights of owners and renters on the Airbnb booking platform! The article focused on Airbnb’s recent string of incidents with the most recent being the shooting in Pittsburgh. Read More

Tagged: , , ,