[New Publication] Apostolos Ampountolas Examines Consumer Preferences and Optimal Pricing for Hotel Room Upgrades
Apostolos Ampountolas, Associate Professor at Boston University’s School of Hospitality Administration, has published a new study in Tourism Management examining how tour operators can use hotel room upgrades to enhance the customer experience while increasing ancillary revenue. Titled “Reinventing the package holiday: Consumer preferences and optimal pricing for hotel room upgrades,” the study analyzes a […]
[New Publication] Sunny Kim Explores How Hospitality Employees Respond to Customer Incivility
Misun (Sunny) Kim, Assistant Professor at Boston University’s School of Hospitality Administration, has co-authored a new study published in the International Journal of Contemporary Hospitality Management examining how frontline hospitality employees cope with difficult customer interactions. The study, “A person-centered analysis of how hospitality employees cope with customer incivility,” takes a closer look at how […]
BU SHA Celebrates Excellence at the Alumni of the Year Award Ceremony and Reception
Boston University School of Hospitality (BU SHA) is proud to announce the annual Alumni of the Year Award Ceremony and Reception to recognize outstanding alumni who have made significant contributions to the hospitality industry. The ceremony offers a unique opportunity to honor leadership, innovation, and dedication among the school’s most distinguished graduates. Event Details: Date: […]
[WalletHub] Ampountolas Weighs In on Credit Cards for First-Time Borrowers
Credit card marketing tends to lead with rewards. For someone opening a first account, that framing can be the wrong place to start. That was the message from Apostolos Ampountolas, Associate Professor of Hospitality Finance and Chair of Graduate Programs at the Boston University School of Hospitality Administration (BU SHA), in expert commentary published July […]
BU SHA Promotes Two Faculty to New Academic Leadership Positions
Boston University School of Hospitality (BU SHA) is pleased to announce two faculty promotions: Makarand Mody, Ph.D., to Associate Dean of Academic Affairs, and Apostolos Ampountolas, Ph.D., CQF, to Chair of Academic Programs. Mody, Associate Professor of Hospitality Marketing, is a leading scholar of customer experience and service innovation whose research explores hospitality as a force […]
[New Publication] Apostolos Ampountolas Examines How Markets React to ESG Greenwashing Crackdowns
Apostolos Ampountolas, Associate Professor of Hospitality Finance at Boston University’s School of Hospitality Administration, has published a new paper, “The Market Impact of Greenwashing Crackdowns: Evidence from Environmental, Social, and Governance (ESG) Exchange-Traded Funds (ETFs),” in the Journal of Behavioral and Experimental Finance. The study, co-authored with Yagmur Saglam of Sinop University, looks at how […]
[BU Today] SHA Grad Student Gets Behind-the-Scenes Look at FIFA World Cup
For Carol Gao (SHA’26), hospitality has always come down to connecting with people. This summer, that instinct is playing out on a global stage. Gao is interning with Absolut Sport, a hospitality company handling accommodations and ticket services for fans during the FIFA World Cup matches in Boston, and serving as a primary point of […]
[BU Today] Dean Arun Upneja to Step Down After 13 Years at SHA
Arun Upneja, dean of Boston University’s School of Hospitality Administration, will step down on July 31 after 13 years leading the school. He will take a one-year sabbatical before returning to SHA’s faculty. Tanya Zlateva, dean of BU’s Metropolitan College, will serve as interim dean starting August 1. Under Upneja’s leadership, SHA expanded its international […]
[The Washington Post] Makarand Mody Weighs In on the Great Vacation Rental Debate
Splitting the cost of a shared vacation rental is a familiar source of tension among friends and family. Should everyone pay the same amount per person, or should the bill be divided by room? The Washington Post recently explored this question, bringing in experts from hospitality, economics, and personal finance to weigh in, including Boston […]
BU SHA Research Spotlight: New Study Identifies Carbon Price Threshold for Renewable Energy Growth
Apostolos Ampountolas, Associate Professor at Boston University School of Hospitality Administration, and Yagmur Saglam have published new research in Research in International Business and Finance examining how carbon pricing and green finance work together to accelerate renewable energy adoption across the European Union. Analyzing 24 years of EU-27 data (2000–2023), the study finds that green […]