Faculty Research Articles published on scholarly sources.
If you’re flying to see family or friends this holiday season, allow for a little flexibility—and a lot of grace, advises Makarand Mody, SHA associate professor of hospitality marketing. Professor Mody gave BU Today some expert tips to make it a smooth ride. Read More
Insider – New York City is enforcing a ‘de facto ban’ on Airbnb. Will travelers be better off without it?
Airbnb isn’t fun anymore and new rules only make it worse… New York City’s new requirement that a host is on-site will likely deter potential Airbnb customers, according to Makarand Mody, BU SHA associate professor of hospitality marketing. “Nobody wants a host in there,” professor Mody told Insider. “I think over time, as more entire […]
What does hospitality mean to you? In fact, what does the hospitality industry mean to you? Are your answers based on perceptions grounded in the past? Or are they fueled by what could be. Think of the possibilities when we have the chance to redefine hospitality. In many ways that’s what this special edition of […]
What time are you sitting down for dinner these days? Thursday, restaurateur Danny Meyer, the brains behind Shake Shack and Union Square Hospitality Group, which operates a bunch of restaurants in New York City, tweeted an observation. He said: “When did a six o’clock dinner reservation become the new eight?“ Yes, New York City has […]
USA Today – Some Hilton hotels to bring back daily housekeeping. See how other hotel policies compare
Hotels have been adjusting their housekeeping policies post-COVID-19 lockdowns, with various brands shifting toward an opt-in model that provides daily housekeeping only to guests who request it. At least one operator is reversing course. Hilton will begin offering automatic daily housekeeping at its luxury, full-service, lifestyle brands as well as its Embassy Suites hotels worldwide this fall, according […]
It wasn’t all COVID’s fault, but the pandemic profoundly changed how we eat, travel, and even tip—it upended the entire hospitality business. When the pandemic started in March 2020, hospitality, like a lot of other industries, all but stopped. People stayed home, didn’t travel for business or pleasure, and didn’t eat out. Workers were laid […]
It has become as much a part of our daily lives as getting our to-go coffee: the screen turn. It’s the moment when you’ve ordered your coffee and the barista turns the payment screen toward you, with prompts asking you for a tip. Tipping is on the rise across the U.S. as more and more […]
What was supposed to be an eight-hour trip to view the wreckage of the Titanic is now looking like a largely avoidable tragedy. The harrowing search for the Titan ended Thursday, as the US Coast Guard announced they found evidence that the submersible vessel had probably imploded and all five passengers were believed to be dead. […]
This special edition on Leadership arrives on the heels of our school’s marquee event, the Hospitality Leadership Summit. One overarching theme among these innovators was centered on well-being: taking care of our mental and physical health. In this way, the Summit presents a fitting segue to this special edition on Leadership, edited by Richard Currie, […]
Food is often front and center of the Hospitality experience. The December issue of Boston Hospitality Review on “Brain Food,” edited by David Edwards, Ph.D., scientist, author, pioneering inventor, explores ways to rethink the food experience. “I had become fascinated with the potential of airborne sensory signals to reshape our experience of food and help […]