News about the industry. This can be an article written by a non-SHA or SHA member. This article lives on the SHA website and does not live on an outside news source, unlike the category “In The Press.”
[The Daily Free Press] SHA professor Carol Bliss breaks boundaries in club management, shares joys of hospitality
Not many people can say they call a place with over a thousand rooms “home.” But working in the hotel industry gave Carol Bliss, adjunct professor at Boston University’s School of Hospitality Administration, the unique opportunity. “You got to exude your actual personality, like welcoming somebody into your house and your house being 1,200 rooms,” […]
[New York Times] Will Hotels Finally Beat Rentals in the Lodging Tug of War?
In cities from New York to Vienna, new short-term-rental restrictions — designed to improve housing availability for residents — are poised to boost the bottom lines at hotels. In New York in November, shortly after Airbnb and the like were limited to stays of 30 days or longer, hotel occupancy was up 6 percent and […]
Insider – New York City is enforcing a ‘de facto ban’ on Airbnb. Will travelers be better off without it?
Airbnb isn’t fun anymore and new rules only make it worse… New York City’s new requirement that a host is on-site will likely deter potential Airbnb customers, according to Makarand Mody, BU SHA associate professor of hospitality marketing. “Nobody wants a host in there,” professor Mody told Insider. “I think over time, as more entire […]
Hotel brands give club-floor lounges a rethink — for owners and guests
Hotels Magazine (October 27, 2023) Since the pandemic, three factors have had an impact on lounges, according to associate professor of the practice at SHA, Kaushik Vardharajan. One is guest loyalty, as the spaces became more crowded like their airport counterparts because they were open to guests holding co-branded credit cards and others not staying […]
The BHR Experience Innovation Edition: November 2023
What does hospitality mean to you? In fact, what does the hospitality industry mean to you? Are your answers based on perceptions grounded in the past? Or are they fueled by what could be. Think of the possibilities when we have the chance to redefine hospitality. In many ways that’s what this special edition of […]
[NPR Marketplace] Restaurant dinners are eating earlier than ever
What time are you sitting down for dinner these days? Thursday, restaurateur Danny Meyer, the brains behind Shake Shack and Union Square Hospitality Group, which operates a bunch of restaurants in New York City, tweeted an observation. He said: “When did a six o’clock dinner reservation become the new eight?“ Yes, New York City has […]
To tip or not to tip? 3 reasons why tipping has gotten so out of control
It has become as much a part of our daily lives as getting our to-go coffee: the screen turn. It’s the moment when you’ve ordered your coffee and the barista turns the payment screen toward you, with prompts asking you for a tip. Tipping is on the rise across the U.S. as more and more […]
The BHR Leadership Edition: May-June 2023
This special edition on Leadership arrives on the heels of our school’s marquee event, the Hospitality Leadership Summit. One overarching theme among these innovators was centered on well-being: taking care of our mental and physical health. In this way, the Summit presents a fitting segue to this special edition on Leadership, edited by Richard Currie, […]
The BHR Restaurant Edition: March-April 2023
We’ll admit that Hospitality has been slow to change. This problem has been particularly evident in the last few years as droves of employees left the hospitality industry. This Restaurant Edition of Boston Hospitality Review (BHR) by Sean Jung, Ph.D., Assistant Professor of Hospitality Analytics, hones in on the question: “What are leading restaurant companies doing to keep talent?” To get […]
Technology Shaping the Future of the Hospitality Industry
Digital transformation and the leverage of technology play an important role in today’s hospitality industry, especially in the post-pandemic era. Facing the challenges of labor shortage, the rising cost of operation, and the changes in consumer needs and behaviors, hospitality businesses need to pivot their services and products with the latest technology in order to […]