[Skift] Dr. Suzanne Bagnera Discusses How Hotel Employees Can Welcome a Diverse Guest List
Hotels Try to Soothe Guest Concerns | Skift During the 2017 Skift Global Forum in New York City, the brand shared Skift Magazine: Travel in an Age of Permanxiety. The term, “permanxiety”, was introduced by Skift to describe “the current state of the traveler and the consumer mindset.” In “Hotels Try to Soothe Guest Concerns” (pg. […]
[H-careers] Dr. Bagnera & Professor Lanz Comment on the Role Played by Hotels During Natural Disasters
The important roles hotels play in natural disasters | Hcareers.com During the most recent hurricanes that destroyed parts of the southern United States and Caribbean islands, hotels played a major role in providing shelter and assistance to displaced individuals and families. Dr. Suzanne Bagnera, Clinical Assistant Professor, and Leora Halpern Lanz, Lecturer, discuss the role […]
[WBur] Professor Suzanne Bagnera joins Wbur in Reacting to Las Vegas Shooting
In a podcast at WBur, Professor Suzanne Bagnera shares her reaction and insight to the Las Vegas shooting. In addition, she discusses her thoughts and concerns from the hotel’s perspective. Read More
Skift: Dr. Mody Comments on IHG’s New Mid-scale Brand, Avid Hotels
Avid Hotels Is the Name IHG Gave to Its New Midscale Brand After a 3-Month Wait, Skift Intercontinental Hotel Group has announced the name of their newest brand, Avid Hotels. Elie Maalouf, IHG CEO of the Americas described the new chain as “championing the everyday traveler at an everyday price.” Mid-scale hotel brands like Avid […]
Boston University Hospitality Students Take Second and Third Place in Hotel Management Competition
On Friday, July 28, 2017, Katie Acheson (SHA ’18) and Leonie Grundler (SHA ’18) were named second and third place winners in the 2nd Annual VB College – Hotel Management Competition. The awards were presented at the International Counsel on Hotel, Restaurant, and Institutional Education annual conference in Baltimore, Maryland. Dr. Suzanne Bagnera and Dr. Peter […]
[Hotel Executive] Eli Karakachian (SHA ’18) explores hotel brand proliferation and its impact on customers
For hotels, regularly increasing its brand portfolios means new revenue streams and reaching a variety of customers, but it is useful for customers or does it just cause confusion? Eli Karakachian (SHA ’18) explores the topic in a recent article co-authored with Tom Engel, School of Hospitality Administration Advisory Board President and president of T.L. ENGEL Group. […]
[Skift] Dr. Mody comments on Red Lion lawsuit against Hard Rock Hotels
In a recent Skift article, Red Lion Sues Hard Rock Hotels for Infringement in Race to Win Over Millennials, Dr. Makarand Mody comments on the similarities between these separate millennial-focused hotel brands. “Many of the themes that new hotel brands are trying to incorporate, across hotel categories, are indeed similar: local experiences, artisanal food and beverage, […]
Skift: Dr. Mody comments on IHG’s new mid-scale hotel brand
InterContinental Hotels Group (IHG) recently announced it’s launching a new hotel brand, a mid-scale brand that has yet to be named but will be designed for “principled everyday travelers” who want “exceptional quality at a great price” and are “practical, self-reliant, and value a hard-earned dollar.” Dr. Makarand Mody, assistant professor of hospitality marketing at the […]
BU Today: Airbnb Not Hurting Boston Hotel Sector
A recent analysis of Airbnb in Boston by School of Hospitality Administration faculty members found that the sharing economy platform doesn’t seem to be negatively impacting the regions hotel market. In fact, similar to Uber and Lyft does for the taxi and limousine industry, Airbnb is helping to expand the lodging market. BU Today recently […]
Hospitality healthscapes: A conjoint analysis approach to understanding patient responses to hotel-like hospital rooms.
By Makarand Mody Abstract In an increasingly competitive market, healthcare providers are incorporating best practices from the hospitality industry to improve the patient experience. The present study offers a model of hospitality healthscapes to provide a patient-based perspective of the infusion of hospitality into healthcare. A study of 406 respondents examined the hotel-like attributes that […]