Conveying Hotel Cleanliness During COVID-19 Crisis

By Suzanne Bagnera Abstract For hotel housekeeping, COVID-19 has become a showstopper, and not the good kind! Traditional guestroom cleaning programs fall shy of the hygiene standards required amidst COVID-19. The inflow of guests from around the world elevates the risk of contamination in hotels. Exacerbating that risk is that fact that guestrooms contain extensive […]

Tagged: , ,

[WalletHub] A Review of the Chase Sapphire Preferred® Card by Suzanne Markham Bagnera, Ph.D.

The Chase Sapphire Preferred® Card is argued to be one of the best rewards credit cards available on the market. While the Visa card appeals to many travels, Suzanne Markham-Bagnera Ph.D., Clinical Assistant Professor at SHA provides her expert insight and review in this article. WalletHub’s editors posed three key questions to Dr. Bagnera to […]

Tagged: ,

Human Resource Management in Hospitality Cases

By: Suzanne Bagnera  Book Description Human Resource Management in Hospitality Cases adopts a practical case-based approach to develop critical thinking and problem-solving skills in future hospitality managers. Using tried-and-tested real-life scenarios, this book thoroughly prepares hospitality students for a career in the field. Chapters are comprised of 75 short vignettes, split into nine sections that […]

Tagged: , ,

[Daily Free Press] Professor Suzanne Bagnera Explains Why Hotels May Decide to House Students During COVID-19

  Professor Suzanne Bagnera explained to the Daily Free Press that housing university students during COVID-19 could be a step towards bringing back employees to the hotel. She also spoke to the limitations of housing students in the local hotel, such as only upperclassman and the inability to use public spaces to uphold social distancing. […]

Tagged: , ,

[The New York Times] Professor Suzanne Bagnera Provides Her Take on The Future of “Cleanliness” in Hospitality

  In a recent article by The New York Times, Professor Suzanne Bagnera was interviewed to help understand why the word “Clean” has become the forefront of the hospitality industry. She discussed how this change in values will affect the future of housekeepers, managers, and hospitality employees. Read More

Tagged: , ,

The Development of Responses to Social Media Reviews in the Lodging Industry

By: Suzanne Markham Bagnera Abstract This case study presents information about User-Generated Content (UGC) on social media sites, like TripAdvisor®. This case study aims to familiarize students with social media websites and demonstrate how management should respond to reviews posted by consumers. Examples of positive and negative management responses are provided to help identify appropriate […]

Tagged: , , ,

[Reader’s Digest] Professor Suzanne Bagnera Provides Guests with a Checklist of Things to do Before Leaving a Hotel Room

  In a recent article by Reader’s Digest, Professor Suzanne Bagnera shared her list of things that guests should do before checking out of their hotel room. These simple tasks can help ensure that you haven’t forgotten any personal belongings and earn the respect of the hotel staff! Read More

Tagged: ,