Faculty Research Articles published on scholarly sources.
The Airbnb paradox: Positive employment effects in the hospitality industry
By Makarand Mody Abstract The purpose of this study is to examine the extent to which Airbnb supply affects employment in the hospitality, tourism, and leisure industries. Accordingly, we analyzed the effects of Airbnb supply on various sectors in the hospitality, tourism, and leisure industries in 12 major metropolitan statistical areas in the United States […]
The Development of Responses to Social Media Reviews in the Lodging Industry
By: Suzanne Markham Bagnera Abstract This case study presents information about User-Generated Content (UGC) on social media sites, like TripAdvisor®. This case study aims to familiarize students with social media websites and demonstrate how management should respond to reviews posted by consumers. Examples of positive and negative management responses are provided to help identify appropriate […]
The effects of shocks on Turkish tourism demand: Evidence using panel unit root test
By: APOSTOLOS AMPOUNTOLAS, Ph.D. Abstract This empirical study examines the stationarity of tourism demand in Turkey in response to the effects of structural breaks, which indicate external or internal shocks based on tourist arrivals from 12 Slavic-speaking countries between 2000 and 2016. We employed a panel unit root test based on the Flexible Fourier approach, […]
Airbnb 2.0: Is it a sharing economy platform or a lodging corporation?
By Makarand Mody Abstract Research on Airbnb has provided significant evidence that it has an adverse impact on hotel performance. However, the impact of a more recent Airbnb-related phenomenon that remains under-explored is the increasing professionalization of Airbnb and the prevalence of multi-unit hosts who offer more than one listing on the platform and are […]
Parallel pathways to brand loyalty: Mapping the consequences of authentic consumption experiences for hotels and Airbnb.
By Makarand Mody Abstract The popularity of Airbnb has significantly affected the hotel industry. One of Airbnb’s fundamental value propositions is the concept of authenticity, but the hospitality and tourism literature is scant regarding what constitutes an authentic consumption experience in the lodging industry and how such authenticity generates brand loyalty. This study identifies two […]
Restorative servicescapes in healthcare: Examining the influence of hotel-like attributes on patient well-being
By Makarand Mody Abstract This study examines how 527 patients across different health states assessed the influence of hotel-like attributes on their well-being. Using theoretical mechanisms of attention restoration underlying restorative servicescapes, we postulated that hotel-like products and services will enhance patients’ perceived well-being, which, in turn, will favorably affect their behavioral intentions. We also […]
Platforms in the peer-to-peer sharing economy
By Makarand Mody Abstract The purpose of this paper is to examine peer-to-peer sharing platform business models, their sources of competitive advantage, and the roles, motivations and behaviors of key actors in their ecosystems. This paper uses a conceptual approach that is rooted in the service, tourism and hospitality, and strategy literature.Read More: https://www.emerald.com/insight/content/doi/10.1108/JOSM-11-2018-0369/full/html
A model for the formation of employee work passion: A summary of findings and future directions.
By Taylor Peyton Abstract There are four primary purposes of this chapter. First, the chapter presents a social cognitive model for the formulation of work passion, an operational definition, and its key components. Second, the chapter places the employee work passion appraisal (EWPA) model into perspective using the literature on work passion. Third, the chapter […]
Adding evidence to the debate: Quantifying Airbnb’s disruptive impact on ten key hotel markets
By Makarand Mody Abstract Airbnb’s entry into the lodging landscape has dramatically increased the available supply of rooms for accommodating prospective visitors at a destination. In a competitive market, an increase in supply while keeping demand relatively constant would decrease prices and revenues. While Airbnb is expected to negatively impact the hotel industry, the effects […]
Peer-to-peer marketplaces: a study on consumer purchase behavior
By: APOSTOLOS AMPOUNTOLAS, Ph.D. Abstract Purpose The online travel environment continues to expand as the numerous peer-to-peer (P2P) marketplaces that comprise the “sharing economy” have also multiplied and expanded, resulting in a move from the traditional hospitality industry to a new digital ecosystem. The purpose of this paper is to examine the effects of different […]