Faculty Research Articles published on scholarly sources.
[buku] Professor Leora Lanz Discusses Soundbites with buku: Think Differently
“We’re in a period of revolution, and it’s still evolving.” A passionate comment from my guest on the latest episode of the Soundbites podcast, Leora Halpern Lanz, ISHC, from Boston University School of Hospitality Administration. Leora talks with me about hospitality’s challenge to innovate amidst an unstable time, and it’s time to throw out the […]
[Vox] Professor Sean Jung Shares his Insight: Everyone wants a tip now, Do you have to give them one?
Thanks to touchscreens and the pandemic, tipflation is everywhere — and it’s hard to say no. Jenny Kivett went to see the band War on Drugs at Colorado’s storied Red Rocks Amphitheater last month. The show was great. Buying merch, less so: A vendor prompted her to kick in a 20 percent tip for an […]
[Journal of Hospitality & Tourism Cases] Professor Leora Halpern Lanz Shares her Perspective on Extended Stay America: HR Success amidst the COVID-19 pandemic.
A labor of love. What began in 2020 has finally been published for educational purposes: “Extended Stay America: HR Success amidst the COVID-19 pandemic.” For educators, the case and the teaching notes are available via membership access to ICHRIE in the Journal of Hospitality & Tourism Cases. This case study can be leveraged for use […]
[Vox] Professor Sean Jung Shares his Perspective on Where do restaurant “service fees” really go?
Service charges are making dining out more expensive, but that doesn’t mean your server sees that cash. Service charges have become commonplace for things like online delivery and concert tickets, but they’re increasingly showing up in unexpected places — namely restaurants. While there’s no formal data yet on how many restaurants are implementing service charges, […]
[BU Today] Professor Leora Lanz and Professor Jonathan Katz Share their Perspective on Why Dunkin’s Revamped Rewards Program Has Angered So Many Customers
SHA faculty on the pitfalls for companies that make changes to their loyalty programs Need a coffee? If you’re a New Englander, there’s a good chance you frequent one of the more than 4,200 Dunkin’s spread across the region. (There are more than 11,0000 worldwide). Those in the know have learned to skip the line […]
[Wallet Hub] Professor Leora Halpern Lanz Shares her Insight on 2022’s Best Winder Holiday Destinations
What is the outlook for the winter travel season? The outlook is positive for folks wanting to travel. Frankly, many folks among my own circle of friends and colleagues traveled last summer and are still traveling currently in the fall, and traveling for longer periods (in weeks). I have taken an informal survey of my […]
[Elsevier] Dr. Makarand Mody, Ph.D., Publishes an Article Exploring Effects of Airbnb on Non-hosting Residents
Dr. Makarand Mody, Ph.D., recently published an article in the Tourism Management Perspectives journal exploring the effects of Airbnb on non-hosting residents. The article, “Does Airbnb impact non-hosting Residents’ quality of life? Comparing media discourse with empirical evidence,” shows that despite the media’s portrayal of Airbnb disrupting residents’ quality of life, non-hosting residents tend to […]
[Long Live Lodging] Professor Makarand Mody Finds Post-pandemic Travel Results in Alternative Lodging
In a recent Long Live Lodging article, Professor Makarand Mody, and his fellow researchers learned that people planning a trip this year are less likely to stay in hotels and more likely to book alternative lodging such as private homes listed on Airbnb. Read More
[MarketingBrew] Professor Makarand Mody Shares His Advice on How Destinations Can Lull More Visitors This Summer.
In a recent article on MarketingBrew, Professor Makarand Mody was asked to give his insight as to how destinations should entice more guests to travel this upcoming summer, suggesting that they should tap into people’s underlying wanderlust. Read More
Employee perceptions of their work environment, work passion, and work intentions: A replication study using three samples
By Taylor Peyton Abstract This study contributes to the emerging literature on the employee work passion appraisal (EWPA) model, by replicating structural equation modeling across three samples (total n = 4,613). We examine passion for work as a mediator of employees’ work environment characteristics and work intentions. Our data fit the structure of the EWPA model in […]