Tag: Priyanko Guchait

Editors’ Letter – Leadership

May 2022 By Taylor Peyton, Ph.D., Assistant Professor of Leadership and Workplace Psychology, Boston University School of Hospitality Administration and Priyanko Guchait, Ph.D., Associate Professor, University of Houston, Conrad N. Hilton College of Global Hospitality Leadership An often underrated, but important, action that skilled leaders do is offer their followers a new perspective. That leadership […]

May 2021 Editors’ Letter

By: Dr. Taylor Peyton and Priyanko Guchait (Co-Editors) If there were ever a moment for great leadership and innovation in hospitality, that time is now.  The COVID-19 pandemic and its repercussions have brought unprecedented change to the world, and to our industry.  In response to the challenges ahead, this Special Issue on Leadership for Boston […]

The Necessity of Error Management Training in the Hospitality Industry

By Priyanko Guchait Mistakes and errors come in all shapes and sizes. In 2015, a number of major hotel corporations fell victim to cyber breaches. Hyatt Hotels Corporation’s payment processing system was breached and affected 250 hotels in about 50 countries. In that same year, data security incidents also occurred in Hilton Worldwide Holdings Incorporated […]