Tag: leadership

May 2021 Editors’ Letter

By: Dr. Taylor Peyton and Priyanko Guchait (Co-Editors) If there were ever a moment for great leadership and innovation in hospitality, that time is now.  The COVID-19 pandemic and its repercussions have brought unprecedented change to the world, and to our industry.  In response to the challenges ahead, this Special Issue on Leadership for Boston […]

Tools for Leaders to Accelerate Experience Innovation

By: Lori J. Sipe, Associate Professor, Robert Payne School of Hospitality and Tourism Management, San Diego State University Introduction Prior to the pandemic, senior managers were increasingly cognizant of the importance of innovation, broadly conceived, as key to competing in the experience economy. In a recent study of leadership teams in a hospitality and tourism marketplace, more than 80% […]

From War to Recovery: A Lesson From Churchill

By: Chris Mumford, Founder, Cervus Leadership Consulting July 26, 1945. The British public, having gone to the polls on July 5th, awaits the delayed count of the national election. Victory in Europe has been celebrated two months previously, and the war in the Pacific is nearing its conclusion with Japan being issued an ultimatum for surrender. […]

How to Unlock Creative Solutions Through First Principles Thinking

Editor’s Note: The original version of this article was posted on April 5, 2021 in Hotel News Resource. We feature a modified version of that work in this Special Issue of BHR. By: Sloan Dean, CEO and President, Remington Hotels I learned early in my career that humans can handle bad news; they just can’t […]

Leading Employee Performance Reviews Skillfully and with Care

By: Dr. Ryan Giffen Assistant Professor of Hospitality Management at California State University, Long Beach The COVID-19 pandemic has forever changed our world and its parts, especially for the hospitality industry. At worst, many businesses have been decimated and run entirely out of commission, with operations such as spas and restaurants closing their doors indefinitely, […]

5 Skills for Leadership in the New Era of Hospitality

By: Johanna Wagner and Carina Hopper, Lecturers at ESSEC Business School Introduction A new era of sustainability is at our doorstep, in which the hospitality industry has the potential to become a model as an open window to some of nature’s most beautiful gems, a source of unique experiences for guests and a major provider […]

Inclusive Leadership for a 21st Century Hospitality Workplace

By: Lindsey Lee, Assistant Professor at Temple University’s School of Sport, Tourism, and Hospitality Management; Phillip Jolly, Elizabeth M. King Assistant Professor, School of Hospitality Management, Pennsylvania State University; and Heyao Yu, Assistant Professor at the School of Hospitality Management at Pennsylvania State University Few, if any, industries were harder hit by the COVID-19 pandemic than […]

Memo to Leaders: “Enchanted” Marketplaces and Workspaces are on the Horizon

By: James Houran, Ph.D.Managing Director at AETHOS Consulting Group  and J. Bruce Tracey, Ph.D. Professor at Cornell University’s School of Hotel Administration Pine and Gilmore’s (1999) famous concept of the “experience economy” – introduced nearly 25 years ago – asserts that businesses intent on competition or differentiation must deliver “memorable events” for consumers because such […]

A Conversation with Howard Schultz CEO of Starbucks

By Christopher Muller A conversation between Mr. Howard Schultz, CEO of Starbucks, and Dr. Christopher Muller during the September 2011 12th annual European Food Service Summit in Zurich, Switzerland (edited 2014). [Muller]: So we get to just have a conversation. Can we talk about Starbucks and social responsibility, the leadership of how you drive not […]