By Peter Bheda, Chairman and CEO, Frontera Hotel Group, Lecturer, Boston University School of Hospitality Administration, MMH’22 Introduction In today’s unprecedented global business environment, many leaders are having difficulty managing people and companies. Perhaps this is due to us overthinking what leadership is and making it more difficult than it should be. Broadly speaking, leadership […]
By Taylor Peyton, Ph.D, Assistant Professor, Boston University School of Hospitality Administration These days, I know why I pay over $100 for one LEGO set for my six- and eight-year-old nephews. It’s because they are completely captivated by the possibility of what those colorful piles of plastic blocks could be. Star Wars DeathStarTM! Colosseum! HogwartsTM Castle! […]
By Gregg Rockett, Professor of Practice at The Hong Kong Polytechnic University School of Hotel & Tourism Management Introduction “Leadership is about establishing the vision of the future, along with great strategy and building a great culture,” Chris Nassetta, CEO of Hilton Worldwide (Smith, 2019). An effective leader drives the vision for the organization, thus […]
By Arturo Molina-Collado, Ph.D., Professor of Marketing, Department of Business Administration, University of Castilla-La Mancha, Toledo, Spain Introduction After the pandemic, UNWTO (2021) has stated that creativity could contribute to the success of hospitality firms; for instance, creative strategies in leading restaurants provide innovative and unique experiences (WFTA, 2021). This type of restaurant uses creativity […]
By: Arun Upneja, Ph.D. “A View From the Top” may have been the title of this Boston Hospitality Review issue on Leadership if we weren’t where we are today. Over the past year since the pandemic struck, we have seen and heard leaders, from chefs to CEOs, in this most trying of times, working to […]
By: Dr. Taylor Peyton and Priyanko Guchait (Co-Editors) If there were ever a moment for great leadership and innovation in hospitality, that time is now. The COVID-19 pandemic and its repercussions have brought unprecedented change to the world, and to our industry. In response to the challenges ahead, this Special Issue on Leadership for Boston […]
By: Lori J. Sipe, Associate Professor, Robert Payne School of Hospitality and Tourism Management, San Diego State University Introduction Prior to the pandemic, senior managers were increasingly cognizant of the importance of innovation, broadly conceived, as key to competing in the experience economy. In a recent study of leadership teams in a hospitality and tourism marketplace, more than 80% […]
By: Chris Mumford, Founder, Cervus Leadership Consulting July 26, 1945. The British public, having gone to the polls on July 5th, awaits the delayed count of the national election. Victory in Europe has been celebrated two months previously, and the war in the Pacific is nearing its conclusion with Japan being issued an ultimatum for surrender. […]
Editor’s Note: The original version of this article was posted on April 5, 2021 in Hotel News Resource. We feature a modified version of that work in this Special Issue of BHR. By: Sloan Dean, CEO and President, Remington Hotels I learned early in my career that humans can handle bad news; they just can’t […]
By: Dr. Ryan Giffen Assistant Professor of Hospitality Management at California State University, Long Beach The COVID-19 pandemic has forever changed our world and its parts, especially for the hospitality industry. At worst, many businesses have been decimated and run entirely out of commission, with operations such as spas and restaurants closing their doors indefinitely, […]