Tag: Lilly Jan

Rebuilding Better: Fostering a Restaurant Industry in Service of Employees

By Lilly Jan, Ph.D., Nolan School of Hotel Administration, Cornell University As restaurants began to reopen to customers last year, the nationwide “labor shortage” made headlines with commentary from the media, the government, and the public as to why the restaurant industry was struggling to restaff operations. Speculation and assumptions made by lawmakers, industry commentators, […]