Tag: Sandra Ponting

Cultivating Hospitality Leadership Identities

By Sandra Sun-Ah Ponting, Ph.D., Assistant Professor, San Diego State University As the world continues to process the devastating impacts of the Covid-19 pandemic, continuing human demands to gather with others and engage in designed experiences have spotlighted the necessity of hospitality service provisions. Pent-up consumer demand for outings at restaurants, stays at accommodations, and […]