By Shaniel Bernard, Ph.D., Assistant Professor, and Simone Bianco, Ph.D. Student, Hospitality and Tourism Management Department, Pamplin College of Business, Virginia Tech Operating a hotel business is a resource-intensive venture. For example, although hotels showcase various on-premises amenities in their marketing activities intending to maintain existing guests, and entice new ones to choose their property, […]
By Seoki Lee, Ph.D., The Pennsylvania State University, and Manisha Singal, Ph.D., Pamplin College of Business, Virginia Tech Introduction Current news media often highlight corporate social and environmental initiatives announced by corporations big and small, and especially those in the hospitality industry. For example, recent news media have reported that Wyndham hotels awarded frontline workers […]
By Jihwan Yeon, Ph.D. Student, Pennsylvania State University Introduction Hospitality firms are actively engaging in Corporate Social Responsibility (CSR) to generate strong relationships with stakeholders while aiming to benefit their own performance. For example, McDonald’s has mapped its Scale for Good initiatives to the UN Sustainable Development Goals (SDGs), taking meaningful actions toward its stakeholders […]
By Hyejin Yoon, Assistant Professor, Baewha Women’s University, Changsik Kim, Ph.D., Baewha Women’s University, and Sunny Ham, Professor, Yonsei University Introduction The novel coronavirus (hereafter Covid-19), first and foremost, has caused an unprecedented global catastrophe. Global tourism faced its worst year in 2020, with international arrivals falling by 74% (UNWTO, 2021) to 80% (OECD, 2020), […]
By Yuan Li, Assistant Professor, James Madison University The topic of corporate social responsibility (CSR) has attracted wide attention from scholars, the public, and industry professionals alike. In the hospitality literature alone, numerous studies have examined its antecedents and outcomes, as evidenced by a large number of review papers on CSR published in major hospitality […]
By Eojina Kim, Ph.D., Pamplin College of Business, Virginia Tech, Yoon Jung Jang, Ph.D., School of Hotel, Restaurant, & Culinary Arts, Woosong University, and Vivica Kraak, Ph.D., Department of Human Nutrition, Foods, and Exercise, Virginia Tech Addressing the Dimensions of Sustainability During the Covid-19 Pandemic Human-induced climate change is one of the greatest current challenges, and policies […]
By Ashokkumar Manoharan, Ph.D., College of Business, Government and Law, Flinders University, Manisha Singal, Ph.D., Pamplin College of Business, Virginia Tech, and Juan Madera, Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston (UH) Recent social movements such as Black Lives Matter and Stop Asian Hate have caught the attention of business bringing forth […]
Welcome to Boston Hospitality Review: Consumer Behavior Edition Let’s cut to the chase. What was “at your service” has been replaced by consumers expecting to have services “on-demand.” The imagery of a butler in white gloves carrying a silver tray has been replaced by shouting across the room, “Hey Alexa,” followed by a command in […]
By Lydia Hanks, Ph.D., Florida State University, and Makarand Mody, Ph.D., Boston University School of Hospitality Administration We are delighted to present this special issue on consumer behavior for the Boston Hospitality Review. While Covid-19 has had a profound impact on the hospitality and tourism industry, in many ways, it has fundamentally altered how we […]
By Lu Zhang, Ph.D., Associate Professor, Michigan State University, and Wei Wei, Ph.D., Associate Professor, University of Central Florida Introduction Celebrity endorsement as an effective marketing tool has long been recognized by hotels, restaurants, and tourist destinations. It has a positive impact on brand image, consumer buying behavior, as well as firms’ financial performance. Companies spend […]