Latest COVID-19 Information

Tag: Suzanne Bagnera

Sanitizer Centerpieces: Concerns for Restaurant Operations in MA

Photo Source: Canva By Dr. John Palabiyik, Dr. Suzanne Markham Bagnera, and Dr. Brendan Cronin The COVID-19 virus arrived as an unidentifiable shock to the restaurant industry. The whole hospitality industry was unexpectedly crippled by an issue that it has never experienced in its prior history. Once operators got over the antecedent trauma, they immediately […]

Resetting the Table: Concerns for Restaurant Operations in MA

Photo Source: (Lueckemeyer, 2020) By Dr. Suzanne Markham Bagnera, Dr. John Palabiyik, and Dr. Brendan Cronin State of the Massachusetts Restaurant Industry The restaurant industry in the state of Massachusetts represents, as of 2018, over 15,000 restaurants (Massachusetts Restaurant Association, n.d.).  The nearly $19 billion-dollar industry was nearly brought to a complete halt of operations […]

Kindness is not 86’d: The Spirit of Hospitality in a World of COVID-19

Source: Travel Media Group By Dr. Suzanne Markham Bagnera and Leah Tringale Beginning in March of 2020, individuals started the practice of the unfamiliar act of social distancing. Along with the uncertainty of the virus, many of us are left apprehensive about the future. Having consensual physical contact with other people and enjoying the company […]

Sanitized Practices for Human Resources in a COVID-19 Environment

By Dr. Suzanne Markham Bagnera and Meghan Steinberg The impact that COVID-19 has had on small and large businesses, is something never seen before in more than five generations.  The closure of America has basically placed a halt to business in the hospitality industry.  This has forced many businesses to implement work from home (WFH) strategies. Historical […]

Camping Amidst COVID-19

By Dr. Suzanne Markham Bagnera The current Coronavirus (COVID-19) pandemic has dismantled the hospitality industry. With increased demands for social distancing, camping could very well be this summer’s best vacation plan. A better understanding of current practices and recommendations for new campgrounds protocols will be addressed. Camping provides many benefits, consider getting outside and enjoying the […]

Navigating Hotel Operations in Times of Covid-19

By Dr. Suzanne Markham Bagnera and Emily Stewart While the hotel industry has entered into territories unknown and never seen before in our lifetime, there is no reason to panic.  This present perfect storm has—both a health and financial—crisis occurring at the same time. Between the combined terror-related travel concern disruptions from 9/11 (from the historical […]

A (Diamond) Cut Above the Rest: Improving Hotel Operations Based on TripAdvisor Rating Attributes

By Suzanne Bagnera While TripAdvisor has been in operation since 2000 (TripAdvisor, 2012), the adoption of the website by hospitality industry professionals was rather delayed. However, in more recent years, hotel operators and other hospitality institutions have acknowledged the benefits that this service can provide and have embraced it more fully. With the advanced review […]