Latest COVID-19 Information

Category: Spring 2021

Tools for Leaders to Accelerate Experience Innovation

Source: Photo Credit to Canva By: Lori J. Sipe, Associate Professor, Robert Payne School of Hospitality and Tourism Management, San Diego State University Introduction Prior to the pandemic, senior managers were increasingly cognizant of the importance of innovation, broadly conceived, as key to competing in the experience economy. In a recent study of leadership teams in a hospitality and […]

From War to Recovery: A Lesson From Churchill

Source: Photo Credit to Canva By: Chris Mumford, Founder, Cervus Leadership Consulting July 26, 1945. The British public, having gone to the polls on July 5th, awaits the delayed count of the national election. Victory in Europe has been celebrated two months previously, and the war in the Pacific is nearing its conclusion with Japan being […]

How to Unlock Creative Solutions Through First Principles Thinking

Source: Photo Credit to Canva Editor’s Note: The original version of this article was posted on April 5, 2021 in Hotel News Resource. We feature a modified version of that work in this Special Issue of BHR. By: Sloan Dean, CEO and President, Remington Hotels I learned early in my career that humans can handle […]

Leading Employee Performance Reviews Skillfully and with Care

Source: Photo Credit to Canva By: Dr. Ryan Giffen Assistant Professor of Hospitality Management at California State University, Long Beach The COVID-19 pandemic has forever changed our world and its parts, especially for the hospitality industry. At worst, many businesses have been decimated and run entirely out of commission, with operations such as spas and […]

5 Skills for Leadership in the New Era of Hospitality

Source: Photo Credit to Canva By: Johanna Wagner and Carina Hopper, Lecturers at ESSEC Business School Introduction A new era of sustainability is at our doorstep, in which the hospitality industry has the potential to become a model as an open window to some of nature’s most beautiful gems, a source of unique experiences for […]

Inclusive Leadership for a 21st Century Hospitality Workplace

Source: Photo Credit to Canva By: Lindsey Lee, Assistant Professor at Temple University’s School of Sport, Tourism, and Hospitality Management; Phillip Jolly, Elizabeth M. King Assistant Professor, School of Hospitality Management, Pennsylvania State University; and Heyao Yu, Assistant Professor at the School of Hospitality Management at Pennsylvania State University Few, if any, industries were harder hit […]

Memo to Leaders: “Enchanted” Marketplaces and Workspaces are on the Horizon

Source: Image from Canva By: James Houran, Ph.D.Managing Director at AETHOS Consulting Group  and J. Bruce Tracey, Ph.D. Professor at Cornell University’s School of Hotel Administration Pine and Gilmore’s (1999) famous concept of the “experience economy” – introduced nearly 25 years ago – asserts that businesses intent on competition or differentiation must deliver “memorable events” […]

May 2021 Editors’ Letter

Source: Image from Canva Dr. Taylor Peyton and Priyanko Guchait (Co-Editors) If there were ever a moment for great leadership and innovation in hospitality, that time is now.  The COVID-19 pandemic and its repercussions have brought unprecedented change to the world, and to our industry.  In response to the challenges ahead, this Special Issue on […]

Projecting Economic Cycles in the Lodging Industry

Source: Photo Credit to Canva By: John O’Neill, PhD, Pennsylvania State University Various stages of the economic cycle have been a popular discussion topic at many hotel investment conferences in recent years. These discussions have included hypothesizing by panel participants regarding what is the current phase of the cycle (sometimes likening economic growth cycles to a […]