By: Arun Upneja, Ph.D. “A View From the Top” may have been the title of this Boston Hospitality Review issue on Leadership if we weren’t where we are today. Over the past year since the pandemic struck, we have seen and heard leaders, from chefs to CEOs, in this most trying of times, working to […]
By: Dr. Taylor Peyton and Priyanko Guchait (Co-Editors) If there were ever a moment for great leadership and innovation in hospitality, that time is now. The COVID-19 pandemic and its repercussions have brought unprecedented change to the world, and to our industry. In response to the challenges ahead, this Special Issue on Leadership for Boston […]
By: Lori J. Sipe, Associate Professor, Robert Payne School of Hospitality and Tourism Management, San Diego State University Introduction Prior to the pandemic, senior managers were increasingly cognizant of the importance of innovation, broadly conceived, as key to competing in the experience economy. In a recent study of leadership teams in a hospitality and tourism marketplace, more than 80% […]
By: Chris Mumford, Founder, Cervus Leadership Consulting July 26, 1945. The British public, having gone to the polls on July 5th, awaits the delayed count of the national election. Victory in Europe has been celebrated two months previously, and the war in the Pacific is nearing its conclusion with Japan being issued an ultimatum for surrender. […]
Editor’s Note: The original version of this article was posted on April 5, 2021 in Hotel News Resource. We feature a modified version of that work in this Special Issue of BHR. By: Sloan Dean, CEO and President, Remington Hotels I learned early in my career that humans can handle bad news; they just can’t […]
By: Dr. Ryan Giffen Assistant Professor of Hospitality Management at California State University, Long Beach The COVID-19 pandemic has forever changed our world and its parts, especially for the hospitality industry. At worst, many businesses have been decimated and run entirely out of commission, with operations such as spas and restaurants closing their doors indefinitely, […]
By: Johanna Wagner and Carina Hopper, Lecturers at ESSEC Business School Introduction A new era of sustainability is at our doorstep, in which the hospitality industry has the potential to become a model as an open window to some of nature’s most beautiful gems, a source of unique experiences for guests and a major provider […]
By: Lindsey Lee, Assistant Professor at Temple University’s School of Sport, Tourism, and Hospitality Management; Phillip Jolly, Elizabeth M. King Assistant Professor, School of Hospitality Management, Pennsylvania State University; and Heyao Yu, Assistant Professor at the School of Hospitality Management at Pennsylvania State University Few, if any, industries were harder hit by the COVID-19 pandemic than […]
By: James Houran, Ph.D.Managing Director at AETHOS Consulting Group and J. Bruce Tracey, Ph.D. Professor at Cornell University’s School of Hotel Administration Pine and Gilmore’s (1999) famous concept of the “experience economy” – introduced nearly 25 years ago – asserts that businesses intent on competition or differentiation must deliver “memorable events” for consumers because such […]