Support & Infrastructure
IS&T offers a full range of services and systems in support of personal and shared computing and connectivity. Services include desktop computing support, network infrastructure, identity and access management, computer labs, printing and print management, data center hosting services and technical administration, and service management systems.
At the IT Help Center, professional assistance with desktop and notebook computing is available online and via telephone and in-person support. Staff provide help with purchasing, protecting, using, and fixing your computer, and with access to software distributed by the University. IS&T also offers desktop administration and desktop deployment services to departments without their own technical support staff. A state of the art, general purpose computing lab and print center is available at the BU Common @ Mugar.
Shared infrastructure services include connectivity through an integrated wired and wireless network, identity and access management through authentication and directory services, print management systems, data center and application hosting, and technical administration. The Support & Infrastructure governance committee provides oversight.