Desktop Repair Services : TechWeb : Boston University

Turnitin Draft Coach is experiencing service degradation.

Incident Discovery Time: 04:59pm on 06/01/2026 Services Impacted: Assessment Systems, Turnitin Draft Coach Description of Impact A student reported degraded service Current Status IS&T teams have not yet identified the cause of the incident, but are investigating with the vendor. Next Update: 11:30am… [read more]

RESOLVED: Xfinity WiFi outage across multiple residential buildings

Incident Discovery Time: 01:35pm on 06/02/2026 Time of Resolution: 09:53pm on 06/02/2026 Services Impacted: Xfinity WiFi outage across multiple residential buildings Description of Impact A vendor-related issue caused the Xfinity WiFi outage across multiple residential buildings. Incident Description and Resolution Comcast resolved the issue, as reported by the service provider – Instructed affected students may… [read more]

The IT Help Center provides expert, manufacturer-authorized installation, configuration, or repair services on your personal or University-owned computers. We're located conveniently on-campus, with trained technicians and competitive pricing.

Our skilled technicians are certified to provide in-warranty and post-warranty repairs, upgrades, and service for most major manufacturers, see the supported hardware page.

We are located at the IT Help Center office at 179 Amory Street (West Campus). Call us at 617-353-4357 (353-HELP).

Important alerts

Turnitin Draft Coach is experiencing service degradation.

RESOLVED: Xfinity WiFi outage across multiple residential buildings

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