The following schools, colleges, and departments get their desktop support from an on-site or “IT Partner” team instead of the IT Help Center.

Support Description / URL
Contact Information
Alumni Online Community The Alumni Online Community offers a variety of services to alumni of Boston University. 617-353-4000
BUMC: Medical Campus – faculty and staff Medical Campus Information Technology supports the faculty and staff only in the Graduate Medical Sciences (GMS), School of Medicine, School of Public Health, and Medical Campus Administrative offices.  Computers will have BUMC IT Asset tag. Student support information is outlined below.

BUMC-specific purchasing recommendations.

BUMC IT Help Desk 617-638-5914
801 Massachusetts Avenue, 4th Floor
Room 485
BUMC: Medical Campus – students Support for students on the Medical Campus is available through the computing lab at the Alumni Medical Library Learning Resources Center (LRC). 617-638-5433
72 East Concord Street, L Building 12th Floor
CAS (College of Arts & Sciences) CAS Information Technology coordinates support for staff and faculty in many CAS departments. They support BU-owned machines only. 617-353-5930
CAS – Computer Science For CAS Computer Science, the preferred contact channel is In the event that a user is unable to access their e-mail, they may call the CS front office at 617-353-8919 and ask to speak with a member of the Systems Support Group. Systems Support Group
COM (College of Communication) COM Computing Support Services supports COM faculty and staff. 617-353-4120
Dental – SDM: Henry M. Goldman School of Dental Medicine SDM IT Help Desk 617-638-5999
Disability Services Adaptive and Assistive Technologies and
Accessible Web Site Design Resources
ENG (College of Engineering) Helpful information specific to ENG is available at
NOTE: Engineering students trying to access the X drive from off campus will first need to connect to the VPN.
Global Programs The Global Programs Technology Support (GPTS) supports students, staff, and faculty of the Center for English Language and Orientation Programs (CELOP), Study Abroad (BUSA), and the International Students and Scholars Office (ISSO). 617-353-4800
MET (Metropolitan College) & SHA (School of Hospitality Administration) MET & SHA IT Services supports all MET computing systems and functions. 617-358-5401
WBUR WBUR IT supports WBUR systems, tickets can be submitted at