Welcome to Boston Hospitality Review: Consumer Behavior Edition Let’s cut to the chase. What was “at your service” has been replaced by consumers expecting to have services “on-demand.” The imagery of a butler in white gloves carrying a silver tray has been replaced by shouting across the room, “Hey Alexa,” followed by a command in […]
Welcome to Boston Hospitality Review: Digital Marketing Edition (Part II of II) One of the luxuries of staying in a hotel, beyond the fresh linens, array of carefully selected bath products, and chocolate treats left on the pillow, is access to a particular benefit that is not exactly decadent but fleeting and frequently unattainable in […]
Welcome to Boston Hospitality Review: Digital Marketing Edition (Part I of II) One of the luxuries of staying in a hotel, beyond the fresh linens, array of carefully selected bath products, and chocolate treats left on the pillow, is access to a particular benefit that is not exactly decadent but fleeting and frequently unattainable in […]
Welcome to the Revenue Management Edition of Boston Hospitality Review By: Arun Upneja, Ph.D., Dean, Boston University – School of Hospitality Administration “Come on down!” These words for some of you need no explanation. You hear them, and you may travel back in your mind to lazy afternoons on the couch, watching the long-running and […]
Welcome to the Finance Edition of Boston Hospitality Review By: Arun Upneja, Ph.D., Dean, Boston University – School of Hospitality Administration As you read this letter, I would be thrilled if you were sitting back in a beach chair, getting ready for takeoff, or checking into your hotel room. Enjoying some leisure time is not […]
By: Arun Upneja, Ph.D. “A View From the Top” may have been the title of this Boston Hospitality Review issue on Leadership if we weren’t where we are today. Over the past year since the pandemic struck, we have seen and heard leaders, from chefs to CEOs, in this most trying of times, working to […]
By: Arun Upneja, Ph.D. Greetings from the School of Hospitality Administration at Boston University and welcome to our Real Estate Issue of Boston Hospitality Review (BHR). At the time of this writing after an existentially “long cold lonely winter,” to quote the Beatles, “the smiles are returning to the faces” (even if masked) as vaccinations […]