Letter from the Dean – October 2021 Consumer Behavior Edition
Welcome to Boston Hospitality Review: Consumer Behavior Edition
Let’s cut to the chase. What was “at your service” has been replaced by consumers expecting to have services “on-demand.” The imagery of a butler in white gloves carrying a silver tray has been replaced by shouting across the room, “Hey Alexa,” followed by a command in the fewest words possible.
Our on-demand society wants goods and services to be delivered in a fast, frictionless manner, a frequently absent of face-to-face interaction. The transaction may come by way of a robot affectionately named “Wally” or “Connie” at your door. And then, it’s slam, bang, and without even a thank you, since technically speaking, it’s nobody. In place of the butlers of bygone days, who were valued for their strength of mettle, these modern-day robotic counterparts, also steely and steadfast in their dedication to service, are made mostly of a substance of a different sort: metal.
In the hospitality world, we are “consumed” with all forms deriving from the word, “consumer” – subject, object, and (action) verb. It is our intense focus to anticipate, deliver, and ideally, exceed the guests’ expectations. This special edition of Boston Hospitality Review on “Consumer Behavior,” edited by Lydia Hanks, Ph.D., Florida State University, and Makarand Mody, Ph.D., Boston University School of Hospitality Administration, illuminates the innovations and trends taking hold that were accelerated by the pandemic.
The idea is not to frame the discussion as a tug-of-war between touch and tech. As our editors, Drs. Hanks and Mody, express in one of the featured articles, the vantage point that will spur us forward is to imagine a continuum where tech and touch work together, hand-in-hand: a combination of mettle and metal.
Sincerely,
Arun Upneja, Ph.D.
Dean of Boston University School of Hospitality Administration
15 comments
Great article. Your blogs are unique and simple that is understood by anyone.
Free Astrology Consultancy Advice Online
Nice post. I learn some thing tougher on distinct blogs everyday. Most commonly it is stimulating to learn to read content from other writers and exercise a specific thing there.
astrology consultancy
That was interesting. Great work with the content.
Best Taxi Service In Jaipur
I bookmarked this site to check out new stuff post. Keep it up, you’re great! This is an awesome motivating article. Keep it up. Thanks
Best Dentist In Jaipur
Your web log isn’t only useful but it is really creative too.
Buy 4 Seater Sofa Set Online
This is excellent blog here. A great read. Thank you for sharing. Best of luck!! Short but very accurate info, Appreciate you for sharing this blog. thanks
2D 3D Animation Video Editing Service Company In Jaipur
This blog is really cool and factual. I have found a bunch of interesting stuff out of this blog. I ad love to return again and again. Thanks a bunch!
Best E-Commerce Photography In Jaipur
Thank you ever so for you article. Really looking forward to read more. Keep writing
Bus Rental in Jaipur
Search Engine Optimization Services in Chennai :
Search engine optimization or SEO is the process of optimizing your website to rank higher on search engine results pages (SERPs). The goal of SEO is to increase the visibility of your website and attract more organic traffic to your site. SEO involves a range of techniques including keyword research, on-page optimization, off-page optimization, and link building.
The best SEO services in Chennai should offer a comprehensive approach to SEO that includes keyword research, on-page optimization, off-page optimization, and link building. They should also have a team of experienced SEO professionals who can help you create a customized SEO strategy that meets your business goals.
This forum is amazing and there is a lot of useful content here. Companies can use this content to further improve the quality of disposable nitrile gloves although they have not received any complaints about them yet mapquest driving directions. However, there is still room for improvement.
Your blog is a sanctuary for finding balance in this hectic world. Thanks for the practical tips on living a well-rounded life.
Working in a Virtual Reality Company
This is the best hotel service blog that 7msport has ever seen. Thank you for sharing.
Hi
Did you try ChatGPT for more?
The transformation in consumer behavior highlighted by the Dean’s letter from October 2021 is a vivid reflection of how digital convenience has reshaped our expectations. This shift from a traditional, service-based model to an on-demand economy speaks volumes about our evolving relationship with technology. It’s not just about having services at our beck and call; it’s about integrating these services seamlessly into our lives. This is where platforms like Loklok APK come into play. By offering a unique way to stay connected and entertained, Loklok represents the essence of this on-demand culture. Just as the Dean’s letter illustrates the transition to more immediate, technology-driven services, downloading or installing Loklok could serve as a practical step for users to experience this shift firsthand. It’s about embracing the new norms of convenience and personalization that are defining consumer behavior today.