Photo Source: Canva Also Read: The Case of the Diamond Princess: Stranded at Sea in a Pandemic (Part 1) Also Read: The Case of the Diamond Princess: Stranded at Sea in a Pandemic (Part 2) By Leora Lanz, ISHC and Maura Feltault, CHIA (July 29, 2020) This Case Study is the Third of a Three-Part […]
Photo Source: Canva Read: The Case of the Diamond Princess: Stranded at Sea in a Pandemic (Part 1) Read: The Case of the Diamond Princess: Stranded at Sea in a Pandemic (Part 3) By Leora Lanz, ISHC and Maura Feltault, CHIA (July 24, 2020) This Case Study is the Second of a Three-Part Series. Part […]
Photo Source: Wikimedia Also Read: The Case of the Diamond Princess: Stranded at Sea in a Pandemic (Part 2) Also Read: The Case of the Diamond Princess: Stranded at Sea in a Pandemic (Part 3) By Leora Lanz, ISHC and Maura Feltault, CHIA (June 30, 2020) This Case Study is the First of a Three-Part Series. […]
Photo Source: (Lueckemeyer, 2020) By Dr. Suzanne Markham Bagnera, Dr. John Palabiyik, and Dr. Brendan Cronin State of the Massachusetts Restaurant Industry The restaurant industry in the state of Massachusetts represents, as of 2018, over 15,000 restaurants (Massachusetts Restaurant Association, n.d.). The nearly $19 billion-dollar industry was nearly brought to a complete halt of operations […]
Source: Travel Media Group By Dr. Suzanne Markham Bagnera and Leah Tringale Beginning in March of 2020, individuals started the practice of the unfamiliar act of social distancing. Along with the uncertainty of the virus, many of us are left apprehensive about the future. Having consensual physical contact with other people and enjoying the company […]
Source: Canva By Leora Halpern Lanz, Sara Szymanski The last few months have been a true test for restaurants, as COVID-19 has severely disrupted the food and beverage industry – likely one of the hardest hit segments of the economy. Shelter-in-place and lockdown policies inevitably restricted people from gathering and going out to dinner, essentially damaging […]
Source: Canva By Leora Halpern Lanz, ISHC As destinations around the globe begin to “reopen” and lead the way toward recovery, branded and independent hotel operators alike need to ensure that marketing is in place to inform guests and encourage some semblance of the desire to travel again. With that in mind, consider the following: In […]
By Dr. Suzanne Markham Bagnera and Meghan Steinberg The impact that COVID-19 has had on small and large businesses, is something never seen before in more than five generations. The closure of America has basically placed a halt to business in the hospitality industry. This has forced many businesses to implement work from home (WFH) strategies. Historical […]
By Leora Halpern Lanz, ISHC What will conferences look like post COVID-19? How do we meet as we emerge from physical distancing and lead into a “new normal”? How unnerving and ironic that just last month, our School was to have hosted a Hospitality Leadership Summit, themed Leading in a Time of Disruption. Never in a […]
Source: Boston University By Emily Stewart and Dr. Suzanne Markham Bagnera The days of sold-out nights, busy lobbies, and bustling ballrooms started to slowly dwindle. We thought we would be okay and be able to get through this. Then one day, we showed up to work and it felt like everything had changed, in just 24 […]