Active Learning to Improve Self-Confidence and Decision-Making Skills Through the Use of Hotel Simulation
By: APOSTOLOS AMPOUNTOLAS, Ph.D. ABSTRACT This study evaluated the use of hotel simulation learning and how it promotes users’ confidence as a decision-making tool. Given the challenges of preparing students for the service industry, it enables them to make hypothetical decisions based on real-life scenarios. The perceived learning experience can enhance students’ critical thinking ability […]
[Unique Venues] A Communication Primer for Re-Opening and Ensuring Trust
A Communication Primer for Re-Opening and Ensuring Trust | Unique Venues By Leora Halpern Lanz, ISHC As states and provinces roll out their respective phases of (COVID) reopening, it is imperative that we, as venue operators, comprehend our new ways of conducting business and become proactive and effective in communicating them. We want to ensure that […]
Dean’s Message: Back2BU-SHA
Wednesday, July 1, 2020 Greetings, This summer, our team at SHA has worked diligently with the BU community to create a safe and healthy environment for the incoming academic year. As shared previously by Boston University, the campus will re-open with in-person classes for the Fall 2020 semester. The following guidelines are what SHA will […]
[Daily Free Press] Professor Suzanne Bagnera Explains Why Hotels May Decide to House Students During COVID-19
Professor Suzanne Bagnera explained to the Daily Free Press that housing university students during COVID-19 could be a step towards bringing back employees to the hotel. She also spoke to the limitations of housing students in the local hotel, such as only upperclassman and the inability to use public spaces to uphold social distancing. […]
[The New York Times] Professor Suzanne Bagnera Provides Her Take on The Future of “Cleanliness” in Hospitality
In a recent article by The New York Times, Professor Suzanne Bagnera was interviewed to help understand why the word “Clean” has become the forefront of the hospitality industry. She discussed how this change in values will affect the future of housekeepers, managers, and hospitality employees. Read More
Dean’s Message: SHA’s Support Towards Social Justice
Monday, June 1, 2020 Dear SHA Family, I write to you today to address the events surrounding the horrible, unjust killings of Breonna Taylor, Ahmaud Arbery, George Floyd and countless others that have brought to the forefront the painful issues of systemic racism and inequality that prevail in our society today. My heart aches when I think of the pain the victims’ families must be dealing with on a daily basis. Racism is a […]
Examining the relationships between market indicators and hotel pricing approaches
By: APOSTOLOS AMPOUNTOLAS, Ph.D. Abstract Hotels are employing revenue management (RM) to improve profitability by efficiently managing the effects of capacity, as well as the effects of performance factors to model consumer behavior. This empirical paper discusses the extent and use of different pricing approaches and their success in this multichannel environment. Do hotels consider […]
Dean’s Message: 2019-2020 Recap
Dear SHA Community, I write to you from my home, a message to close the academic 2019/2020 year. To say that this academic year has been memorable would be an understatement. During my many years serving as your Dean, I have never been prouder to be part of a community as I am now. These past few months, […]
VIDEO: MMH Class of 2020 Celebration
On May 16th, Boston University School of Hospitality Administration held a Celebration for the Master in Management in Hospitality’s graduating Class of 2020. SHA friends and family celebrated our graduate students, sharing memorable moments, awards, and a wonderful LIVE musical performance. Miss the celebration? Check out the recording! *This event is NOT a replacement to SHA’s […]
VIDEO: SHAwesome Class of 2020 Celebration
Update: May 16, 2020 Miss the celebration? Check out the recording! Don’t expect a typical Zoom call! Join us as we toast to class of 2020’s hard work and accomplishments! We will have awards, interactive games, musical highlights, a surprise guest, and a toast from two seniors you know and love—the perfect close to the school […]