By Jonathan Katz, Lecturer in Branding and Marketing, Boston University School of Hospitality Administration What does hospitality mean to you? In fact, what does the hospitality industry mean to you? Are your answers based on perceptions grounded in the past? Are they formed on the foundation of your day-to-day responsibilities? Or are they fueled by […]
There is no greater responsibility for every institution of higher education than cultivating the next generation of leaders. At Boston University’s School of Hospitality Administration (SHA), we view this as our mandate. I believe we must empower our students and all within our industry today by inspiring new ideas, embracing change and leading by example. […]
This special edition of Boston Hospitality Review on Leadership arrives on the heels of our school’s marquee event, the Hospitality Leadership Summit. Untethered by the bounds of conventional hospitality categorizations, the featured speakers represented the expansiveness of Hospitality. To give you a flavor of the wide array of topics, the visionaries included Deborah Torres, the […]
By Richard A. Currie, Ph.D., Assistant Professor, Boston University School of Hospitality Analytics Prior to the Covid-19 pandemic, the U.S. hospitality industry had longstanding issues related to attracting and retaining talented workforces. Such problems included low starting wages for many hospitality workers, high rates of employee turnover, as well as difficulties marketing an education in […]
March-April 2023 We’ll admit that Hospitality has been slow to change. This problem has been particularly evident in the last few years when droves of employees left the hospitality industry. This Restaurant Leadership Edition of Boston Hospitality Review (BHR), edited by Sean Jung, Ph.D., Assistant Professor of Hospitality Analytics at Boston University School of Hospitality […]